Online Retailer only offering credit note as its’s their policy for sale

liv2909

Thanks so much for all the brilliant advice above. I had a breakthrough yesterday where they emailed to say I was correct in informing them they have to issue a refund within 14 days, so they are going ahead and processing it. Hopefully this means they will think about updating their policy, as it’s been made clear to them their current one is unlawful. 

sheramber

Good result. I hope the pay up.

y3sitsm3

liv2909 said:

Thanks so much for all the brilliant advice above. I had a breakthrough yesterday where they emailed to say I was correct in informing them they have to issue a refund within 14 days, so they are going ahead and processing it. Hopefully this means they will think about updating their policy, as it’s been made clear to them their current one is unlawful. 

Call me cynical but I suspect they already knew the law and are just chancing it.  Many won't argue, of those that do many will give up once they face the slightest resistance.  There's effectively nothing to lose by doing this.  Anyone who is persistent enough gets an "oops you're right" and a refund.  They get to hold onto the rest.

Manxman_in_exile

liv2909 said:

Thanks so much for all the brilliant advice above. I had a breakthrough yesterday where they emailed to say I was correct in informing them they have to issue a refund within 14 days, so they are going ahead and processing it. Hopefully this means they will think about updating their policy, as it’s been made clear to them their current one is unlawful. 

Well done.  As sheramber says, make sure they pay up!

y3sitsm3 said:

liv2909 said:

Thanks so much for all the brilliant advice above. I had a breakthrough yesterday where they emailed to say I was correct in informing them they have to issue a refund within 14 days, so they are going ahead and processing it. Hopefully this means they will think about updating their policy, as it’s been made clear to them their current one is unlawful. 

Call me cynical but I suspect they already knew the law and are just chancing it.  Many won't argue, of those that do many will give up once they face the slightest resistance.  There's effectively nothing to lose by doing this.  Anyone who is persistent enough gets an "oops you're right" and a refund.  They get to hold onto the rest.

I suspect you're right.  I'd report it to Trading Standards on the basis that I doubt they'll make any changes to their website.

Returning to an earlier post, and whether this repeated sort of behaviour might constitute a criminal offence, I think that what unholy_angel used to refer to was this stautory instrument.

The Consumer Protection from Unfair Trading Regulations 2008 (legislation.gov.uk)

I think it replaces the old Trade Descriptions Act and makes certain business practices criminal offences (enforceable by TS) insofar as they attempt to restrict stautory consumer rights.

Manxman_in_exile

soolin said:

Jenni_D said:

Tagging @unholyangel in case she wants to chime in. (Not sure if she's still around here - not seen her posting for a while - her profile shows Last active: 30 July at 1:33PM).

Just picking up on this, it’s the longest they have gone without posting, I hope all is well I might send a message. 

Yeah - hope they are OK.

They were very good at unravelling and analysing complex situations and also at giving very clear and concise explanations.

Jenni_D

Based on the spelling above, I may have tagged the wrong person. Is it spelled with an underscore? (I can't find a username with that spelling).

Manxman_in_exile

Jenni_D said:

Based on the spelling above, I may have tagged the wrong person. Is it spelled with an underscore? (I can't find a username with that spelling).

I think I'm wrong and you're right.  No underscore in unholyangel