Hope this is in the right area.(Wayland Games refusing to refund package wrongly delivered.)

My son has an account with Wayland Games. He ordered a some games recently, and found in his inbox yesterday a message from DPD that it was delivered and a photograph of out old front door (We moved 2 years ago to Wales).
Wayland Gameswebsite has been delivering to us for the last 2 years at the new address, but it appears a mess up has been made, and they have reverted to using the old address. They refuse to refund or issue a store Credit.
They have even suggested that we travel back a good 250 miles to try and collect the parcel, despite the fact we do not drive!
Is there anything we can do? We paid by Paypal.

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