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Refunds from booking.com

New to forum so not sure if this is OK? 
Wondering if members have advice on getting refunds from booking.com? 
They approved it on 30th July, despite weekly emails repeating info over and over,  still no money back! £172.50 so not a couple of quid! 
Threatened with legal advice - still nothing! 
Help or advice from any who’ve succeeded please 

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