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PCR TEST NOT RECEIVED IN TIME TO BOARD FLIGHT - SEEKING COMPENSATION FOR COST OF EXTRA FLIGHTS!
in Coronavirus travel help & info
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The OP's service was guaranteed in the sense that they'll refund you for the test if they fail to get it back in time and it was reasonably pricey. I can only imagine how much they'd charge if they were also covering the cost of flights + hotels.
When we needed a PCR test in a short window of time we did pay extra to go with a reputable clinic who gave us confidence in their capabilities and indeed when we had a problem they solved it for us.
It is a distress purchase, most will go with the cheapest option but there will be some willing to pay more for a better service... know how to target those people and what their pricing elasticity is would be the challenge. Something probably better suited for a long term service and not what we hope is a year or two.
Honestly, what is the point in a comment like this? Is it just some weird thrill from getting to lord it over people who have got caught out or what?
They were told that there was a 24 hour turnaround, and that they'd get their money refunded if the company failed to do that.
The "guarantee" in itself was a massive red flag that the results may not be returned within the deadline. And then there are the T&C's.
I'm sorry you live in a world where you deliberately ignore all the red flags when it suits you but plenty of us are still somewhat grounded in the real world.
Honestly, what is the point of a comment like YOURS that deliberately blows smoke up someone's backside for no reason other than giving false hope?
Change the wording so you only cover actual losses rather than refunding if you miss the timescales but the customer doesnt lose anything and it may be less costly than the current offer.
But assuming it's something that is only going to be around for a short while longer, we will remain stuck with planning this ourselves and shouldering the risk if it goes wrong - although hopefully at least with insurance to back us up, and I think that looks to have been the major failing in this case...