Is there any worse online banking than HSBC?

adamp87

Deleted_User said:

1. HSBC have been very slow with account openings since they were caught with dodgy money some years back. Now they are super strict. 

2.You can log into HSBC without a mobile phone, you would be required to obtain a secure key.

https://www.hsbc.co.uk/help/security-centre/secure-key/

3.I agree making a payment is a bit around the houses and a maths exam, but at least it is secure!.

4.I have used the said form, I agree very old school. 

5. A system limitation that will hopefully change with the coming updates.

6. As above, but I believe similar at other banks

7. You have to transfer money into your HSBC current account and then pay off the credit card if you don't use DD

8. I think it is common for a search when you request a limit increase with a lot of places, certainly happened to me at AMEX I believe. As I said before HSBC are very strict. 

9.The website is older than the app, new updates are coming. 

10. The credit card balance is very slow to update and not in real time, I agree a real pain.

11. I don't care about logos, I like simple design, I just want to see the money.

I am leaving HSBC to go to Chase when you can get an account at the new bank. Mainly due to the China connection with HSBC, I had hoped HSBC would sell off the UK arm but alas. 

You are aware Chase have Chinese operations too? Probably also not the most ethical either..

[Deleted User]

adamp87 said:

Deleted_User said:

1. HSBC have been very slow with account openings since they were caught with dodgy money some years back. Now they are super strict. 

2.You can log into HSBC without a mobile phone, you would be required to obtain a secure key.

https://www.hsbc.co.uk/help/security-centre/secure-key/

3.I agree making a payment is a bit around the houses and a maths exam, but at least it is secure!.

4.I have used the said form, I agree very old school. 

5. A system limitation that will hopefully change with the coming updates.

6. As above, but I believe similar at other banks

7. You have to transfer money into your HSBC current account and then pay off the credit card if you don't use DD

8. I think it is common for a search when you request a limit increase with a lot of places, certainly happened to me at AMEX I believe. As I said before HSBC are very strict. 

9.The website is older than the app, new updates are coming. 

10. The credit card balance is very slow to update and not in real time, I agree a real pain.

11. I don't care about logos, I like simple design, I just want to see the money.

I am leaving HSBC to go to Chase when you can get an account at the new bank. Mainly due to the China connection with HSBC, I had hoped HSBC would sell off the UK arm but alas. 

You are aware Chase have Chinese operations too? Probably also not the most ethical either..

Yes but Chase is American. HSBC traditionally had two home markets in the UK and Hong Kong, but the whole bank is pivoting to the side of China, with HSBC backing the law changes in Hong Kong a year or so ago when the UK was against the changes. So it is clear that HSBC is on the side of China. 

I don't really buy into ethical banking. Money isn't ethical. I'd prefer my bank didn't invest in oil fields yes.

soulsaver

veryintrigued said:

The answer to your question is 'Yes - the Post Office and Punjab International Bank' in my experience

Agreed, but at least the PO is useful... PNB was atrocious... But atrocious  or not, I'd dance with them again for the last fix I got... 5.8% !

JuliusCaesar

My main account has been with Lloyds for the past 25 years ago. The main reason I keep it is that I like the website and app. I have had secondary accounts with virtually all the other banks over the years, to take advantage of switching bonuses, but have never felt motivated to switch away from Lloyds.

I switched a secondary current account to HSBC a few years ago to get a switching bonus, and to take advantage of their regular saver, which at that time was paying a good rate of interest, but no longer. I have not been impressed with their website or app, and I have recently switched this account away to get a switching bonus with Nationwide, and have just switched again (within days) to get another bonus from Santander.

Neither have I been impressed with their credit cards, mainly for the reasons mentioned by the O/P. It is impossible to make a simple change to a Direct Debit online and impossible to pay off a balance from a non-HSBC account. I opened a new credit card earlier this year through Moneysaving Expert, which promised a £25 credit within 60 days if I spent £100 on the account. The 60 days came and went without the credit and I had to query it. It was acknowledged that I should have received it and it has now been added to the account. I have just made a transaction to use up this credit, and once I have received a statement with a zero balance I will be closing the account.

Then it will be goodbye HSBC (at least until I am eligible for the next switching bonus or other incentive).

Daliah

I was in a very similar position as @JuliusCaesar but I kept my HSBC Advance account for now as HSBC recently had a lovely £100 Investment Account offer which was easiest for me to fund from an HSBC current account. They have some excellent funds that I was interested in, anyway, and their platform charge is competitive. The £100 was paid very promptly. I have just had a look for the investment offer, it's not advertised any longer, so it seems to have been pulled.

Alex9384

Deleted User said:

I use Faster Payment or Direct Debit to pay all my bills. Paying via debit card just seems extra work to me
 

Me too, usually. But now that I have 3 Halifax Reward accounts, I need some spending on their debit cards. And paying off your credit cards with Halifax debit cards is a good way.

Alex9384

eastcorkram said:

@Alex9384

As you say, you need mobile to set up a payee or whatever. So why don't you just do it using the mobile? I never use a pc for banking . Mainly because I haven't owned one for the past six years .
 
It takes seconds to create a new payee or make a payment to an existing one on a mobile. You're trying to use two devices , when you could do it on one. 

Because I'm a laptop/PC guy. Mobile is just a backup for me. The only thing I use when I'm out is navigation and Spotify, occasionally bank apps. And of course, calls and SMS.

I also hate typing on mobile, I can do it 5x faster on my laptop keyboard without even looking at the keyboard and it's much more convenient for me. And I like to see everything on large screen, not tiny mobile screen. That's why I went for 17" laptop.

Alex9384

IvanOpinion said:

In answer t the original question - yes!

Which one(s) ?

Alex9384

gt94sss2 said:

As has been said, HSBC are currently in the process of rolling out improvements to their app and online banking. They are also making it easier to login and looking at showing pending credit card transactions as well - they already do transaction notifications.

I agree their onboarding is usually on the slow side but the speed of their website is fine.

You can't pay a NatWest credit card with a debit card and I would expect virtually all credit cards to do a hard search if you apply for a limit increase these days.

If they don't suit you, move but I have indeed seen other banks with worse online banking!

I'm afraid it's too late. It will take long time and I have already decided to switch anyway.

Yes, I expected NatWest to be as lame as HSBC, maybe just a tiny bit better online banking, as far as I remember.

What banks have currently worse banking? Any examples of bad or missing features?

Edit:  No, I don't think most banks do hard search for credit limit increase.

I've increased my credit limits on the following cards:
* Creation (one increase) - no search

* Barclaycard (2x over 2 years) - no search

* Halifax - no search

* Nationwide (4x over 2 years)- not a single search

* American Express (2x in the last year) - no search

funkycredit

Alex9384 said:

gt94sss2 said:

As has been said, HSBC are currently in the process of rolling out improvements to their app and online banking. They are also making it easier to login and looking at showing pending credit card transactions as well - they already do transaction notifications.

I agree their onboarding is usually on the slow side but the speed of their website is fine.

You can't pay a NatWest credit card with a debit card and I would expect virtually all credit cards to do a hard search if you apply for a limit increase these days.

If they don't suit you, move but I have indeed seen other banks with worse online banking!

I'm afraid it's too late. It will take long time and I have already decided to switch anyway.

Yes, I expected NatWest to be as lame as HSBC, maybe just a tiny bit better online banking, as far as I remember.

What banks have currently worse banking? Any examples of bad or missing features?

Edit:  No, I don't think most banks do hard search for credit limit increase.

I've increased my credit limits on the following cards:
* Creation (one increase) - no search

* Barclaycard (2x over 2 years) - no search

* Halifax - no search

* Nationwide (4x over 2 years)- not a single search

* American Express (2x in the last year) - no search

To add to this - 

* Santander x3 cards - never had a search for limit increases (every 6 months)

* Sainsbury's Bank (once per annum)

* Creation (now stopped increases)

* Coop / Smile (on request - no search)

* Virgin Money (every 6 months)

* MBNA (all LBG)

* Amazon (NewDay) 

So of all my accounts, and closed ones, I've never to date had a search for any increase request. Most are offered after 6 months automatically but others, you need to manually request such as - 

* 1st Direct
* Coop / Smile
* Creation (stopped increases apparently)
* TSB

I've never had, or requested an increase on my 1st Direct or TSB as you simply can't do it online. Gotta call.