Help Cant transfer broadband

gener8or

im moving from plusnet to talktalk.
its all agreed plusnet side, tried twice with talktalk who advise plusnet rejected the transfer request.
Plusnet say they havent
Stuck in the middle.
Any ideas?

Neil_Jones

gener8or said:

im moving from plusnet to talktalk.
its all agreed plusnet side, tried twice with talktalk who advise plusnet rejected the transfer request.
Plusnet say they havent
Stuck in the middle.
Any ideas?

Pardon?  What do you mean its all agreed Plusnet side?

When you decide to move provider you don't speak to who you're leaving , you just pick somebody else and sign up with them, they do all the work.  The old supplier just says goodbye, maybe sends a last ditch retention offer or two, generates a final bill and refunds any credit left over.

jbuchanangb

Stay with Plusnet. Moving from them to TalkTalk is out of the frying pan into the fire. You have had a narrow escape.

JenB79

jbuchanangb said:

Stay with Plusnet. Moving from them to TalkTalk is out of the frying pan into the fire. You have had a narrow escape.

Nothing wrong with TalkTalk. Been with them since 2008 on ADSL2+, FTTC and now FTTP and have always had a rock solid service from them. If they were that bad they wouldn't have 4 million plus customers....

JJ_Egan

Neither would two million odd customers have left them .

wongataa

gener8or said:

im moving from plusnet to talktalk.
its all agreed plusnet side, tried twice with talktalk who advise plusnet rejected the transfer request.
Plusnet say they havent
Stuck in the middle.
Any ideas?

Sign up with a different ISP who may be more competent and can complete the transfer.

wongataa

JenB79 said:

jbuchanangb said:

Stay with Plusnet. Moving from them to TalkTalk is out of the frying pan into the fire. You have had a narrow escape.

Nothing wrong with TalkTalk. Been with them since 2008 on ADSL2+, FTTC and now FTTP and have always had a rock solid service from them. If they were that bad they wouldn't have 4 million plus customers....

In my experience TalkTalk are incompetent.

JenB79

JJ_Egan said:

Neither would two million odd customers have left them .

I'd say TT wouldn't have any customers left. Good example: Orange LLU was atrocious around 2008/2009 (severe capacity issues) and as a result people left them in droves. So much so, that Orange sold off the ISP side (exchange MSANs) to BT.
Only thing lacking with TT is their phone support but then again all budget ISPs have support issues, eg BT aren't much better.

flashg67

JenB79 said:

I'd say TT wouldn't have any customers left. Good example: Orange LLU was atrocious around 2008/2009 (severe capacity issues) and as a result people left them in droves. So much so, that Orange sold off the ISP side (exchange MSANs) to BT.
Only thing lacking with TT is their phone support but then again all budget ISPs have support issues, eg BT aren't much better.

To me customer service is the differentiator - 'anyone' can supply BB, but it's when it goes wrong that it makes a difference. In my experience, TT are just script reading know-nothings who can't do more than 'reboot your router' advice. Plusnet at least seem to have staff who know what they're thinking about - that's been my experience anyway.

OP -  as already aid, it's TT that do all the sorting out - you shouldn't need to get involved at all with either side once you've signed up with TT