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IVA - paying more to CreditFix than is owed

Hi,
A friend of mine is almost 4 years into an IVA with CreditFix. Total debts of £5,500 were included in the IVA and it was agreed she would pay £5,100 over the five years. However, she has only quite recently realised that the total debt amount in the IVA has reduced to £4,500. This is due to £1,000 of debts owed to BrightHouse being removed from the IVA very early on.

She did a Subject Access Request which shows that BrightHouse sent a letter to CreditFix five days before the IVA was agreed. BrightHouse asked their debts to be removed. However, this letter was not processed until a week after the IVA had started. So all BrightHouse debts were included in the original schedule, but then removed a week later.

The result is that my friend is expected to pay around £600 more to CreditFix than she actually owes in debt! I think she needs to complain about this, but was wondering if anyone had any advice to share on this matter. Many thanks.

Comments

  • I'd be questioning why she'd go on an IVA (and enter formal insolvency with all that entails) for the sake of saving £400?

    Her paying more to CreditFix than she owed in debt won't be an unusual situation, their fees are fixed at £3650  This just means the creditors get a bit more money back.
  • fatbelly
    fatbelly Posts: 21,450 Forumite
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    edited 16 September 2021 at 6:15PM
    Normally an IVA is binding on a minority creditor if 75% of the creditors (by value) vote in favour. So I'm not clear why Brighthouse were excluded.

    Were they written off?
  • sourcrates
    sourcrates Posts: 29,927 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Another shocking case of mis-selling.

    IVA for 5k of debt is ludicrous, especially when you consider the fee`s.

    The debtor is liable for the debt, the fee`s, interest, charges, VAT, etc etc etc.
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  • sammyjammy
    sammyjammy Posts: 7,690 Forumite
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    Another shocking case of mis-selling.

    IVA for 5k of debt is ludicrous, especially when you consider the fee`s.

    The debtor is liable for the debt, the fee`s, interest, charges, VAT, etc etc etc.
    Probably no assets as well!
    "You've been reading SOS when it's just your clock reading 5:05 "
  • Your ‘friend’ has entered in to an IVA for such a little amount of debt! Did they not research beforehand?
    technically your ‘friend’ has not overpaid because for the last 4 years or so all interest rates and fees have been frozen. I would leave it be and put it down to experience - lesson learned.
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