IVA - paying more to CreditFix than is owed
A friend of mine is almost 4 years into an IVA with CreditFix. Total debts of £5,500 were included in the IVA and it was agreed she would pay £5,100 over the five years. However, she has only quite recently realised that the total debt amount in the IVA has reduced to £4,500. This is due to £1,000 of debts owed to BrightHouse being removed from the IVA very early on.
She did a Subject Access Request which shows that BrightHouse sent a letter to CreditFix five days before the IVA was agreed. BrightHouse asked their debts to be removed. However, this letter was not processed until a week after the IVA had started. So all BrightHouse debts were included in the original schedule, but then removed a week later.
The result is that my friend is expected to pay around £600 more to CreditFix than she actually owes in debt! I think she needs to complain about this, but was wondering if anyone had any advice to share on this matter. Many thanks.
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