No refund just credit note, but wasn't warned about this

Aylesbury_Duck

mrsmortgage said:

But had I known there were no refunds, I probably wouldn't have bought it, and was never warned about it. And there's no receipt with the terms and conditions

Sorry to say that's a question you should have asked before purchase if it was an important factor in your decision to buy.  If you did ask, and they lied, then that's a different matter of course.

The shop wouldn't have been allowed to say "No refunds", anyway, because there are circumstances where they can't lawfully refuse a refund.  A receipt isn't a legal requirement, either.  Again, nothing to stop you asking for a receipt, but even then it could just be something handwritten on a scrap of paper and doesn't need to list all the retailer's terms and conditions.

Aylesbury_Duck

mrsmortgage said:

Aylesbury_Duck said:

As above, if it was an in-store purchase and their policy for a change of mind return is vouchers/credit, then that's the position and your card company won't be able to help.  The shop isn't detracting from your statutory consumer rights and they haven't misled you.

If their policy allows a change of mind return and they didn't make clear you would get credit, then that's misleading by omission, but it sounds like they've not done that.

Well actually that's what happened. So she did say "I'll put the price here in case there's any issue" so she made it clear there was a change of mind, but never clarified it would be store credit. 

No, she didn't.  That quote doesn't imply there's a change of mind returns policy.  You may have inferred it, but that's different.  That quote applies if there's an issue with the item, i.e. if it's faulty, then you have proof of purchase with which you could get a refund.

mrsmortgage

Yes, now I've learned the hard way I guess. In the 12 years I've been living in the UK, I've always thought getting a refund was the default

Aylesbury_Duck

mrsmortgage said:

Yes, now I've learned the hard way I guess. In the 12 years I've been living in the UK, I've always thought getting a refund was the default

A lot of stores, particularly larger stores, tend to enhance your statutory rights by allowing a change of mind return within a certain timeframe and under certain conditions.  It's good customer service, but it's not a requirement.

mattyprice4004

mrsmortgage said:

Yes, now I've learned the hard way I guess. In the 12 years I've been living in the UK, I've always thought getting a refund was the default

Incorrect unfortunately - as the saying goes, to assume makes an a*s out of you and me  
You're not entitled to a refund for a change of mind when buying goods from a store - you're not even entitled to return at all, so offering credit is more than they had to do. 
They could just have said no, you're stuck with it. 

Sandtree

mrsmortgage said:

But had I known there were no refunds, I probably wouldn't have bought it, and was never warned about it. And there's no receipt with the terms and conditions

The default position is that for purchase in person there is no right to cancel for change of mind (things are different if they are faulty etc). Its up to you to enquire if their policy is more generous than they have to be and in this case it is, they'll give you a credit note rather than just telling you to go away.

mrsmortgage

Even more annoying that she's selling exactly the same thing on eBay at half the price 

Aylesbury_Duck

mrsmortgage said:

Even more annoying that she's selling exactly the same thing on eBay at half the price 

Accept the credit note for the return, buy the item from eBay and spend the credit note on something else from her store?

She's done nothing wrong, so it's up to you to make the best of the situation.  It's never a good idea to go price-hunting after a purchase.  You'll often find something cheaper, quite soon after you've bought it.  You were happy with the price when you paid it, so it was clearly worth that price to you.

mrsmortgage

Aylesbury_Duck said:

mrsmortgage said:

Even more annoying that she's selling exactly the same thing on eBay at half the price 

Accept the credit note for the return, buy the item from eBay and spend the credit note on something else from her store?

She's done nothing wrong, so it's up to you to make the best of the situation.  It's never a good idea to go price-hunting after a purchase.  You'll often find something cheaper, quite soon after you've bought it.  You were happy with the price when you paid it, so it was clearly worth that price to you.

I actually didn't go price hunting, I was just looking for the model as some friend asked about it. I can't really use the store credit as they in the end don't cater for my size, I bought the best of what she had. It wasn't worth the price for me, unfortunately. I never buy things for myself and always get buyers remorse and this is what happened this time. An expensive (to me) lesson to learn. 

And obviously if she sells things at two different prices (online and offline) she should be aware that people will figure it out and will have an opinion about it. 

Aylesbury_Duck

Plenty of retailers sell things at different prices online and in store.  People can have all the opinions they want, but the cost model for each method will be different and that's reflected in the pricing.  Nothing wrong with that, and I suspect most people are quite understanding of it.