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Asda Mobile problems

Murmansk
Murmansk Posts: 1,080 Forumite
Part of the Furniture 500 Posts Name Dropper
in Mobiles
Their website seems to have  a problem, when I click the button for "choose a new bundle for next month" it lets me choose a bundle then tells me "£7 bundle bundle purchase failed". After this the "back to bundles" button actually takes you to data add-ons.

Is it just me? Looking on TrustPilot I think I might well not be alone!




Comments

  • dave_dph
    dave_dph Posts: 648 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Try deleting your payment card details, then add them back to the account and try the transaction again.
  • Murmansk
    Murmansk Posts: 1,080 Forumite
    Part of the Furniture 500 Posts Name Dropper
    dave_dph said:
    Try deleting your payment card details, then add them back to the account and try the transaction again.
    Thanks but what I didn't mention is I am trying to buy the bundle from by balance, not by adding funds - the funds are already there
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