How to get line released?

JenB79

iniltous said:

I would use someone other than Vodafone, as it’s clear they don’t know what to do in these circumstances…it happens a lot that someone exits a property without advising their provider that they are leaving, it could be an oversight, it could be they have done a runner, the new provider arranges the migration, the property is ‘sent’ a communication ( addressed to the previous occupant from the previous occupants ISP)  saying ‘someone is trying to takeover the line, if it’s a mistake contact us to stop it’ , obviously that ‘letter’ goes unanswered because the previous occupant has left, the letter continues, if you don’t contact us within 10 days , the takeover will take place and we won’t be supplying service, …the idea is to give customers that are slammed against their will to another provider , the chance to stop it happening, all VF ( or any ISP in this position ) need to do is simply start the order journey, what they shouldn’t do is cancel it themselves, or never raise an order in the first place.
The previous ISP  cannot have stopped  the VF order , because the letter cannot have been responded to, as it was delivered to the OP address and they wouldn’t open post addressed to someone else, and certainly wouldn’t stop the order they raised that was to give them service, if the letter has never arrived, then VF have not even ordered service.
( I would suggest ) it’s time to use an ISP that know processes 

A migration is done when its the same customer at the same address taking out a new service, its not for a new resident who has just moved  in, no matter what the circumstances. I very much doubt any other ISP will accept a migration order from the OP considering its NOT the existing line owner (previous owner) requesting this.

In the OP's case the existing service needs to be cancelled/ceased, which only the previous owner can do. The OP has to get in touch with the previous owner, through his solicitor if necessary.

iniltous

It’s the same procedure if the ‘line’ hasn’t been stopped by the previous occupant, otherwise a line potentially would have to wait until the current Telco ceased it for non payment , that could mean that the new occupant waiting a very long time, it’s absolute nonsense expecting the new occupant to track down the previous occupant , using solicitors if necessary what if the previous occupant died, had no family but had paid a years rental in advance ?
migration is probably the incorrect name, a takeover of service ,  but in essence it’s the same, a new consumer rather than a new provider wanting to take over , the current provider asks if it’s OK, no reply ( because they no longer are at the address to answer ) is deemed consent and the takeover takes place …..

MrRP

Hi,

To bring an update, I managed to confirm the previous owners had cancelled the line on the date I collected the keys.  Vodafone provide inconsistent stories however and will not get my recommendation for service.  I remain without broadband although been advised it should go live on Wednesday this week.

Thanks,

JenB79

MrRP said:

Hi,

To bring an update, I managed to confirm the previous owners had cancelled the line on the date I collected the keys.  Vodafone provide inconsistent stories however and will not get my recommendation for service.  I remain without broadband although been advised it should go live on Wednesday this week.

Thanks,

In which case I suspect the previous ISP left a 'marker'  on the line, for whatever reason. This isn't very common but can be a pain to remove. Are you supposed to be going live with Vodafone this Wed?