manufacturer or dealership - who to contact?

little_green

Grumpy_chap said:

If you buy from far away, as a totally remote sale, then the first 14-days your position is potentially better than buying locally.  After that, the local purchase and seeing the car first wins hands-down.

If the car develops a fault under the manufacturer's original new car warranty or approved used warranty, then this can be taken to any dealership for the brand of car.

Alternatively, if you see the car from a remote Arnold Clark, I think they offer a facility to get the car to the local dealer for you to see / test drive before purchase.  You probably have to pay a hefty deposit (facilitation fee) that may be forfeited if you don't then conclude the purchase.

I would love to have the option of them bringing it to my local Arnold Clark so that I could see/test drive before fully committing even if it did mean a facilitation fee/non refundable deposit if I didn't go ahead. My only concern is that the shade of the color is slightly different in real life than in images as can sometimes happen that's the main reason I'd like to see it in front of me. I'm happy with the shape etc as have seem the same models just never seen them in the flesh in that color so I'm thinking will it suit the car if that makes sense or does one of the other colours actually look better in real life. 

When you say 14 days remote buying I assume it would count as remote buying if I've never been to the supplying dealership  but is that 14 days like a cooling off period I mean can I literally just change my mind for example see above say the car arrives and the shade of the colour is just off/not how I imagined it to be from how it appeared on screen could I say actually I'm not happy with the colour I no longer want to buy it? But I'd have already paid the money by that point ...

Sorry for all the noob questions I miss the days you could see things right in front of you before buying 

little_green

As its a demonstrated would it come with used car warranty or new car warranty? I read somewhere demonstraters aren't always registered to the dealer as the first owner but not sure if this is true as I'd have thought dealer would be first owner & I'd be second 

NSG666

little_green said:

As its a demonstrated would it come with used car warranty or new car warranty? I read somewhere demonstraters aren't always registered to the dealer as the first owner but not sure if this is true as I'd have thought dealer would be first owner & I'd be second 

Ok don't get bogged down with anything but it's age. As far as I know Kia cars have a 7 year 100,000 mile warranty - you can check on Kia's website. Until the car is 7 years old or reaches 1000,000 miles (whichever happens first) it has a Kia warranty regardless of whether it was previously owned by a rental company, the dealer or Her Majesty. Any problems that will be rectified under the terms of the warranty can be sorted by any Kia authorised (branded) dealer.

Colour - do your local Kia dealer (or any local dealer) have the same model in the same colour in stock? If so you can go and look at that in the metal.

For the sake of a phone call, why not phone the sales department of your local AC Kia dealer and ask the question. "I've seen this car on the AC web-site can I buy it through you or do I have to buy it through the dealer who has it?" If they say you can buy it through them say "do you have one with the same spec engine that I could test drive and do you have one in that colour that I could look at"
If they say no then you are no worse off but if they say yes then happy days!

little_green

NSG666 said:

little_green said:

As its a demonstrated would it come with used car warranty or new car warranty? I read somewhere demonstraters aren't always registered to the dealer as the first owner but not sure if this is true as I'd have thought dealer would be first owner & I'd be second 

Ok don't get bogged down with anything but it's age. As far as I know Kia cars have a 7 year 100,000 mile warranty - you can check on Kia's website. Until the car is 7 years old or reaches 1000,000 miles (whichever happens first) it has a Kia warranty regardless of whether it was previously owned by a rental company, the dealer or Her Majesty. Any problems that will be rectified under the terms of the warranty can be sorted by any Kia authorised (branded) dealer.

Colour - do your local Kia dealer (or any local dealer) have the same model in the same colour in stock? If so you can go and look at that in the metal.

For the sake of a phone call, why not phone the sales department of your local AC Kia dealer and ask the question. "I've seen this car on the AC web-site can I buy it through you or do I have to buy it through the dealer who has it?" If they say you can buy it through them say "do you have one with the same spec engine that I could test drive and do you have one in that colour that I could look at"
If they say no then you are no worse off but if they say yes then happy days!

My local dealer don't have that colour in the metal or that engine (any colour) either. The car was made in 1.0 1.4 1.5 & 1.6 variants so whilst local dealers have the same make/model it's not exactly the same spec if that make sense. 
All the non hybrid models are turbocharged but the hybrids aren't does that mean they are less powerful? I'm coming from a 1.4T 118bhp this is " 1.6 CRDi 48V ISG mhev " whatever all that means but Kia also mention iMt which I read means it's manual but no clutch but I have to confirm whether that's the case on this particular car or not. If I'd notice a decrease in power that would be a deal-breaker 

Arnold Clark said enquiries get dealt with by the supplying dealership as they can give the customer live info whereas my dealer here would be giving me delayed info basically as the car isn't on their site but I guess I could give the local dealership a phone and see if they reiterate the same or maybe if they want the sale they would get the car up for me lol wishful thinking

NSG666

little_green said:

My local dealer don't have that colour in the metal or that engine (any colour) either. The car was made in 1.0 1.4 1.5 & 1.6 variants so whilst local dealers have the same make/model it's not exactly the same spec if that make sense. 
All the non hybrid models are turbocharged but the hybrids aren't does that mean they are less powerful? I'm coming from a 1.4T 118bhp this is " 1.6 CRDi 48V ISG mhev " whatever all that means but Kia also mention iMt which I read means it's manual but no clutch but I have to confirm whether that's the case on this particular car or not. If I'd notice a decrease in power that would be a deal-breaker 

Arnold Clark said enquiries get dealt with by the supplying dealership as they can give the customer live info whereas my dealer here would be giving me delayed info basically as the car isn't on their site but I guess I could give the local dealership a phone and see if they reiterate the same or maybe if they want the sale they would get the car up for me lol wishful thinking

Sorry I don't know how to advise you further but given the car has some sort of automatic clutch and it's important how it drives to you then I think you either need to give it a miss or go on a road trip to the dealer who has it.

For info, it seems that the Distance Selling Regs will not apply to the sale because it is 'click and collect' so any ideas about buying it and rejecting it if you don't like it that might be suggested will not work.

Distance Sales FAQs - Be informed -The Motor Ombudsman

Flight3287462

OP you are really messing around here (multiple threads).  Go and test drive the 1.0l and see if it suits your needs then decide.  You can then search around for the right spec and colour.

But to even think about rejecting a car because the shade varies slightly from the brochure is not vey clever.  Keep your eyes open and spot the colour in your travels and again then decide.

Have you looked at reviews like I suggested last week?

AdrianC

little_green said:

this is " 1.6 CRDi 48V ISG mhev " whatever all that means but Kia also mention iMt which I read means it's manual but no clutch

1.6 CRDi = the diesel engine which does the vast majority of the work.

48v ISG MHEV = a high-power (48 volt rather than the normal 12 volt) combined integrated starter motor and generator, which acts as a "mild hybrid" - when you give it some welly, it uses some electricity to give you more power. Or, rather, to save a bit of emissions.
It's not a "proper" hybrid, in that you can't drive electric-only.
It certainly isn't a plug-in hybrid that you can recharge from the mains.

iMT = "Intelligent Manual Transmission". There's the normal three pedals, but the only link between clutch pedal and clutch is via the computer controlling it all. It drives like a normal manual, but it can also de-clutch when it thinks it'll save some fuel.
https://press.kia.com/eu/en/home/media-resouces/press-releases/2020/Kias_new_intelligent_Manual_Transmission.html

little_green

Flight3287462 said:

OP you are really messing around here (multiple threads).  Go and test drive the 1.0l and see if it suits your needs then decide.  You can then search around for the right spec and colour.

But to even think about rejecting a car because the shade varies slightly from the brochure is not vey clever.  Keep your eyes open and spot the colour in your travels and again then decide.

Have you looked at reviews like I suggested last week?

I have actually test driven the 1 litre ... 
I am searching for the right colour & spec...
I have been keeping my eyes on the look out for the car in that colour to see what it looks like I'm the flesh but I have yet to come across one in real life ... (This is over a period of months btw not days)
The car was manufactured in 2 different shade of silver I have seen the shade I do not want advertised as the shade I do want due to dealer getting it wrong ...

Grumpy_chap

little_green said:

I have actually test driven the 1 litre ... 

little_green said:

My local dealer don't have that colour in the metal or that engine (any colour) either.

1.6 CRDi 48V ISG mhev " whatever all that means but Kia also mention iMt which I read means it's manual but no clutch but I have to confirm whether that's the case on this particular car or not. 

Is it a Sportage you are looking for?

They are not that rare that you should not be able to find one sufficiently close to you to arrange a test drive - with the engine choice you are looking for.

Alternatively, I understand that AC do a service on the used car to take it to a local branch for you to test drive.  They do charge though, and you don't get the transport fee refunded if you decide not to buy.  You could always call and ask if that is available.  

With the current shortage of used cars, you may have to be willing to compromise on specification somewhere.  If colour is critical to you, what would you be willing to "flex" on?

AdrianC

little_green said:

The car was manufactured in 2 different shade of silver I have seen the shade I do not want advertised as the shade I do want due to dealer getting it wrong ...

Blimey, I thought we were talking about an actual colour, not just a shade of default identikit lease silver...

Assuming you are looking at Sportages, a quick look on Kia's configurator finds two silvers - "Silver Frost" or "Lunar Silver". But the clue is that they're not available on the same spec of cars. Just looking at MHEVs, SF is only on 2 or 3 spec, LS (darker) is on GT-Line.

Now, that's for current orders... Older cars may differ, of course, but the MHEV iST seems to be a fairly new powertrain.