Cancelled Virgin Flights, bought through PH Travel

Westin

Have you asked them what the £300 deduction is for?

Was this a booking for 4 people?  If so sounds like their £75 x 4 admin charge which according to section 10 of the terms you posted should be per booking rather than per person.

peterkgb1

Westin said:

Have you asked them what the £300 deduction is for?

Was this a booking for 4 people?  If so sounds like their £75 x 4 admin charge.

it's a booking for 2 people.  Those amounts are approximate and rounded up and they've given no explanation for the amounts

peterkgb1

Westin said:

Have you asked them what the £300 deduction is for?

Was this a booking for 4 people?  If so sounds like their £75 x 4 admin charge.

section 10 also refers to changes requested by us.  we haven't requested any change, the flight has been cancelled

Thrugelmir

peterkgb1 said:

Westin said:

Have you asked them what the £300 deduction is for?

Was this a booking for 4 people?  If so sounds like their £75 x 4 admin charge.

section 10 also refers to changes requested by us.  we haven't requested any change, the flight has been cancelled

In your OP. 

 I requested a refund in full

Westin

I suspect PH Travel may have purchased your flights though a flight consolidator type supplier and therefore both their admin charge and that of the supplier might be charged.  This may account for them being a little woolly with you on the £300 breakdown.

Had you booked direct with the airline a full refund would be due on an airline cancellation.  Hopefully VS have improved on their refund turn around times since last year (I waited I think 12 weeks).   Booking via an agent may mean you incur a charge for them applying for and processing the refund.  These issues often are reported when people have booked via 'cheap' online ticket sellers.  Everything over and above a ticket sale has a cost or charge.  There is often these days no commission on the airline sale so they have to cover costs and mark up with extra services and fees.

I do think £300 is pushing it.  It might be worth challenging them again and asking them to provide a written cost to secure your refund, with a breakdown of the cost.   You may think even £75 per booking is high but it could well be that this becomes the compromise to secure your refund.  

rigolith

If they don't change their minds go to your bank and tell them that the T&C's don't mention this charge.

sheramber

Was it a return ticket or  one outbound and one inbound?

movilogo

What was the advantage of using this 3rd party over purchasing directly for airline?

superbigal

movilogo said:

What was the advantage of using this 3rd party over purchasing directly for airline?

I would go for a 99p saving but not really relevant.