Cancelled Virgin Flights, bought through PH Travel

Westin

Have you asked them what the £300 deduction is for?

Was this a booking for 4 people?  If so sounds like their £75 x 4 admin charge which according to section 10 of the terms you posted should be per booking rather than per person.

peterkgb1

Westin said:

Have you asked them what the £300 deduction is for?

Was this a booking for 4 people?  If so sounds like their £75 x 4 admin charge.

it's a booking for 2 people.  Those amounts are approximate and rounded up and they've given no explanation for the amounts

peterkgb1

Westin said:

Have you asked them what the £300 deduction is for?

Was this a booking for 4 people?  If so sounds like their £75 x 4 admin charge.

section 10 also refers to changes requested by us.  we haven't requested any change, the flight has been cancelled

Thrugelmir

peterkgb1 said:

Westin said:

Have you asked them what the £300 deduction is for?

Was this a booking for 4 people?  If so sounds like their £75 x 4 admin charge.

section 10 also refers to changes requested by us.  we haven't requested any change, the flight has been cancelled

In your OP. 

 I requested a refund in full

Westin

I suspect PH Travel may have purchased your flights though a flight consolidator type supplier and therefore both their admin charge and that of the supplier might be charged.  This may account for them being a little woolly with you on the £300 breakdown.

Had you booked direct with the airline a full refund would be due on an airline cancellation.  Hopefully VS have improved on their refund turn around times since last year (I waited I think 12 weeks).   Booking via an agent may mean you incur a charge for them applying for and processing the refund.  These issues often are reported when people have booked via 'cheap' online ticket sellers.  Everything over and above a ticket sale has a cost or charge.  There is often these days no commission on the airline sale so they have to cover costs and mark up with extra services and fees.

I do think £300 is pushing it.  It might be worth challenging them again and asking them to provide a written cost to secure your refund, with a breakdown of the cost.   You may think even £75 per booking is high but it could well be that this becomes the compromise to secure your refund.  

[Deleted User]

If they don't change their minds go to your bank and tell them that the T&C's don't mention this charge.

sheramber

Was it a return ticket or  one outbound and one inbound?

movilogo

What was the advantage of using this 3rd party over purchasing directly for airline?

superbigal

movilogo said:

What was the advantage of using this 3rd party over purchasing directly for airline?

I would go for a 99p saving but not really relevant.