Text donations!!!!!"

eDicky

jon81uk said:

Norman_Castle said:

jon81uk said:

Norman_Castle said:

gavinbaxter said:

Leave the "£3" off your message, so just "SAMNOINFO 3" . Maybe?

"You will be charged your mobile provider’s standard network rate for one text message when you text SAM3, SAM5 or SAM10 plus your donation value (£3, £5 or £10)."

Exactly "Maybe?" One says SAM3, no info says SAMNOIFO 3. Do I leave the space or not? Try again, waste more time and credit? Its a farce. How many more people try and fail to donate?  I've tried three charities, two have failed to take the donation, one doesn't give the information needed.

It would be the £3 thats the issue. The £ sign would cause the problem.

Although why didn't you just use the credit phoning someone?

You will be charged your mobile provider’s standard network rate for one text message when you text SAM3, SAM5 or SAM10 plus your donation value (£3, £5 or £10).

I'm past caring what the problem is. I followed the instructions and it failed.

New provider has free calls, old provider was 25p per minute. I would rather donate than call someone to burn the money. Many people choose to donate unwanted credit. 

That part in bold is not an instruction, it is a statement of what you get charged when you text SAM3 etc.
The instruction was to send text "SAMNOINFO 3"

I believe you're right, but it's made a little ambiguous for some by bad use of the language. Too common.

Neil_Jones

Norman_Castle said:

I'm past caring what the problem is. I followed the instructions and it failed.

With all due respect, maybe if you'd read the instructions properly in the first place it wouldn't have failed.  "Text 'SAM3' to donate three pound and opt in, or text 'SAMNOINFO 3' to donate three pounds and opt out of marketing", it says (more or less).  You sent "SAMNOINFO 3 £3".  Which is clearly wrong.

Norman_Castle

Neil_Jones said:

Norman_Castle said:

I'm past caring what the problem is. I followed the instructions and it failed.

With all due respect, maybe if you'd read the instructions properly in the first place it wouldn't have failed.  "Text 'SAM3' [ SAM3, SAM5 or SAM10 plus your donation value (£3, £5 or £10)] to donate three pound and opt in, or text 'SAMNOINFO 3' to donate three pounds and opt out of marketing", it says (more or less).  You sent "SAMNOINFO 3 £3".  Which is clearly wrong.

The instructions followed properly rather than "more or less".

"To donate by text, text AGED05 followed by your donation amount to 70070 (e.g. AGED05 £10)."

"You will be charged your mobile provider’s standard network rate for one text message when you text SAM3, SAM5 or SAM10 plus your donation value (£3, £5 or £10)."

I've wasted enough time on this today. It should have taken 5 minutes but didn't. I'm past caring. If charities want donations this way they need to make it clear and simple. If cancer research can do it clearly others should be able to. Literally, their loss.