Nationwide free travel insurance to end 31st December 2021 boo hoo/good riddance

edited 3 September at 1:37PM in Budgeting & Bank Accounts
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  • ObeorthObeorth Forumite
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    Zanderman said:
    Obeorth said:
    Zanderman said:
    Obeorth said:
    Zanderman said:
    Obeorth said:
    Zanderman said:
    Obeorth said:
    Zanderman said:
    Exodi said:
    I prefered not knowing this, now I feel wronged that large sweeps of people have free travel insurance!
    Well, maybe not that many people.

    It was only for those who had FlexAccounts and paid £750 in monthly, hasn't been available for new FlexAccount holders for some time now, so it's only people with legacy FlexAccounts that still had the freebie.

    And they're losing it now too. 

    But if you feel wronged my best suggestion is to continually review what's on offer with bank accounts so you don't miss out on these things   It wasn't being kept secret!
    Or the Building Society should have phased it out for everyone to make it equitable for all.
    Instead, they quietly continued provided it to existing FlexAccount holders - who likely are of an older demographic. 
    I'm not sure Exodi (who I was replying to) felt wronged because some FlexAccount holders had travel insurance and some didn't.  I assumed they simply felt wronged because they had never realised this benefit had ever been available. I was simply pointing out that it was, probably, never a huge number of people benefitting.
    I wonder if the hushed up nature was deliberate on Nationwide's part - you are effectively making two classes of FlexAccount holder / member and second class don't even know that their lacking something that others are being provided for free. 

    It's doesn't seem consistent with equal membership ethos but then Nationwide isn't what it used to be.
    'Hushed up nature'?  What was hushed up?

    Those who had older FlexAccounts had free travel insurance.

    Those who opened them later didn't, because it was no longer offered.

    What was hushed up?  Are you suggesting that Nwide should have said, to all those opening the newer version, 'oh, by the way, we'd like to tell you that if you'd opened this account last year you'd have free travel insurance'?  What would be the point of that?!  

    And yes, there were two tiers, those who had the account a long time, and those who didn't. This is very common across many banks/building societies - there are some examples posted in replies above for Nwide.  Others I can think of are, for example, TSB allowing 2 interest-paying current accounts per person at one time and then changing it to one per person, but allowing the status quo to remain for those who already had two.  

    It's not an odd thing to do. 

    And I can't see anything was 'hushed up'.
    Your example doesn't equate.  TSB Bank didn't have different terms for the new customers on the actual account itself plus TSB Bank isn't a mutual organisation owned by it's members.
     
    The FlexAccount insurance info was difficult to find on Nationwide's website and not even mentioned in the FlexAccount info area plus staff would generally deny it existence. It wasn’t discontinued, it was auto renewed annually by the society. 
    Yes it does.  TSB's terms originally said you could have 2 accounts.  They altered them to say you could have only one.  And they never again referred to the fact that you used to be able to have two.  It was a definite change to T&C for the actual account.  It was discussed on this very forum.

    You're still not saying what was 'hushed up'. If you had a FlexAccount that had the perk you knew about it. They informed you, and stressed the need to actually activate it.

    They announced it would be discontinued for new accounts.  It was discussed on this very forum.  

    From then on it wasn't mentioned by Nwide except to legacy account holders.  If you had it you knew.  If you didn't have it you didn't have it.  So you weren't told.  Because you didn't have it.  Why would they tell you that you didn't have something that you didn't expect to have? It wouldn't be mentioned on the website after it was discontinued as it would mislead people opening a new account.

    Opening new accounts doesn't equate with differing standard terms (on a existing account) as each new application is effectively a new contract negotiation.
    The terms of the accounts, in both cases, were changed - legacy holders had the old terms, in both cases.  You still haven't explained what was hushed up?
    They didn't have two sets of terms - single set.
    I explained before - the free insurance was 'hushed up'  
  • ObeorthObeorth Forumite
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    roddydogs said:
    Should have voted for ending the bs status when you had the chance! You would have got a nice bonus!
    I did - I was outvoted by the old grannies...
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