Travel up refunds advice or tips

4 Posts

Hi, I’ve been reading lots of reviews about obtaining a refund from the travel agents ‘Travel up’ and things don’t look good. I booked two flights to Thailand for October but have to cancel as there are restrictions. I haven’t requested a refund yet because I have asked for a quote for amending the flights to next year.
They have quoted me £300 costs if I request a refund which is a third of the price I paid for the tickets - their T&C’s say £75 each which is already extortionate, but when I asked them why I am paying twice as much they suddenly don’t understand my question. Their additional costs for amending the flight to another date are also extortionate so I have no choice but to ask for a refund.
I have already complained to the complaints department for their inadequate responses to my emails but I am really worried about requesting the refund after reading all the reviews about the company. Does anyone have any tips or suggestions from[ast experience to help get my refund as soon as possible or has anyone actually received a refund from them?
Thanks in advance
I have already complained to the complaints department for their inadequate responses to my emails but I am really worried about requesting the refund after reading all the reviews about the company. Does anyone have any tips or suggestions from[ast experience to help get my refund as soon as possible or has anyone actually received a refund from them?
Thanks in advance
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Most flight tickets they sell are likely to be non-refundable.
If you decide to amend or want a refund you will have to pay the airline fees and also since you chose to use a 3rd party you would have to pay their admin. fees as well.
Upsidedownandaround They have told me I’m entitled to £604 refund from £904 that I paid. T&C’s for my flight say £75 fee per person. I have been asking what the extra £150 is for but they won’t tell me.
Caz3121, My flights are with Qatar and i have had refunds from other agents but only paid £30 pp. Qatar are quite good and sent the refund to the agents quite quickly but it’s the third parties that are a nightmare.
Looks like I have no choice but to request the refund and cut my losses. I’ll definitely book directly with the airline next time.