£75 reward card plusnet

Delidi

Hi seems I'm not the only one to not receive this. I had plus net open 3 tickets but no replies . Each person I spoke to on the phone reassured me I would get my reward! Today I contacted them via Twitter and was told I'm not eligible as my broadband was set up for free! Although this was part of the offer .Where do I go from here please? 

MSE_Laura_F

Hi @Delidi,

I'm sorry you're having trouble getting your voucher.

Plusnet run different offers on their products throughout the year. It'll be good if you can share some info on which Plusnet product you applied too and can you confirm it was via our Broadband tool?

If you're not comfortable sharing this in a public space, you can email the team on !!!!!!.

Thanks,

MSE Laura F

Delidi

Its £22 a month its the same as what's on your website now

Delidi

And yes I used it was through your link

Delidi

Thanks I've forwarded the information to that email

Delidi

Hello I've forwarded my information 28/08/21 I've not heard back as yet?