Universal credit and resigning after short time in new job.

[Deleted User]

Evening all

Just looking for a bit of advice. Recently found myself a job after a period out of work and claiming UC.

A remote call centre type role which isn't my normal one but i wanted to get back into things.

Had a rushed mass training week remotely with a number of others which was total chaos with lots of training rushed thru due to the mass nature of it.

As the job has started, become evident that the place is chaotic on a level i've not seen before. 

No support from team leaders, process and scripts used in the job changing every few days, all while being aggressively measured on quality, compliance etc.

I've got a few other jobs well down the interview process so i'm just wondering what would happen if was to resign from this role before i took on a new one, citing the reasons i've mentioned here.  Would i be liable for sanctions on the UC side of things ?

I'm no quitter by any means, i'm just thinking aloud really.

I plan to call UC tomorrow or my work coach but thought i'd ask here as i'm dreading work tomorrow and i havent said that in perhaps 20 years and it's getting in my head a bit more than i'd like.

Appreciate any replies and thanks for reading.

Tom

calcotti

If you give up work you could be sanctioned so it would be prudent to discuss with work coach before doing anything.

TELLIT01

If your performance is being measured aggressively i.e. unrealistically then let your work coach know that.  I wouldn't quit the job, but continue to work at a pace you can maintain and let the employer make the move.  Losing a job during the initial months isn't unusual and is unlikely to result in sanctions unless you are sacked for misconduct.  Simply not being able to perform to the required level should not result in sanctions by UC.

[Deleted User]

Would i be liable for sanctions on the UC side of things ?

Possibly. If you have been reliant on Universal Credit before then it depends what is written on your journal, you can find out by tapping "My Commitments" on the UC online journal, then select "More about Sanctions" link

One that stands out on my account is Do what you can to stay in work.
If you leave a job or lose pay by choice or due to misconduct, your payment *can* be reduced for up to 6 months.

Having said this most of these hellish call centres work to a probationary period, the last centre I considered worked at which was all about the targets and albeit it non remote with 2 weeks of available training when the trainer wasn't dealing with a crisis or three that meant their attention was elsewhere, who didn't hesitate to inform on first day, that you are hired on a 3 month probationary period (and I've known a few people work from home who turn out less effective/found not to be doing any work so are also easily let go as I've always thought doing a call centre job from home was bit of a double edged riskier sword, personally.) especially now given that home work jobs seem to be on the dry up. 

The only ideal things about working in a call centre, is if it offers shift working and isn't the 9 to 5 - you've the opportunity to find another job if you have even the slightest unconventional work patterns which makes sitting out the job that bit more bearable.
Personally I would see the other value of being chaotic, the other side of the coin is quiet, non-eventful and you can still work for people with not much idea, which won't help in the next position when you wouldn't be able to respond to a busy environment.  

sammyjammy

Employment on Trial

Employment on Trial allows you to leave a job and start claiming JSA again without this affecting your benefit (unless you’re sacked or leave because of misconduct).

You must have worked more than 16 hours a week for between 4 and 12 weeks before leaving the job.

SEE LINK  Help with moving from benefits to work: Work experience and volunteering - GOV.UK (www.gov.uk)

You would need to check if EOT applies to Universal credit.

[Deleted User]

Thanks all for your input, really is much appreciated.