Faulty computer mouse - Just out of warranty - Is it worth pursuing a replacement?

HarryCrumb

Update;

I managed to speak to someone over the phone yesterday, and while they weren't senior enough to make the decision, they did pass my request up to someone in management.  I heard back from them today with a message that basically said the item was out of warranty, but as an offer of goodwill, they are sending out a similar replacement.

I hadn't made any threats, just laid out my opinion that if the item had stated "will stop working after 13 months" I wouldn't have bought it.  I also mentioned how long I had shopped with them for etc.

I'm not mentioning the company name for obvious reasons, but this is a great outcome.  I get a replacement but also get to keep my faith in them.

Certainly worth a polite conversation with someone as high up as you can manage with said company.

Brie

HarryCrumb said:

Update;

Certainly worth a polite conversation with someone as high up as you can manage with said company.

Polite conversation is always the best approach.  And I figure - if you don't ask, you don't get! 

Thanks for updating!!!

neilmcl

That's good news. Thanks for the update.

born_again

HarryCrumb said:

Update;

I managed to speak to someone over the phone yesterday, and while they weren't senior enough to make the decision, they did pass my request up to someone in management.  I heard back from them today with a message that basically said the item was out of warranty, but as an offer of goodwill, they are sending out a similar replacement.

I hadn't made any threats, just laid out my opinion that if the item had stated "will stop working after 13 months" I wouldn't have bought it.  I also mentioned how long I had shopped with them for etc.

I'm not mentioning the company name for obvious reasons, but this is a great outcome.  I get a replacement but also get to keep my faith in them.

Certainly worth a polite conversation with someone as high up as you can manage with said company.

Why not mention them..

Good customer service from companies needs to be reported more than bad customer service.

Knowing they are prepared to go over & above deserves praise 👍

photome

don’t understand why you wouldnt mention the company…companies should be named on here, good or bad…as you had a good outcome they should be praised

Mnoee

The brand was mentioned on the first page. Corsair. 

oldagetraveller1

Mnoee said:

The brand was mentioned on the first page. Corsair. 

Yes, but possibly not purchased directly from them?