Faulty computer mouse - Just out of warranty - Is it worth pursuing a replacement?

HarryCrumb

Hi,

I feel like this is small fish compared to some of the other threads but I'm trying to understand statutory rights whether it's worth me pursuing a replacement.


My dad's computer mouse recently developed an issue where the left click will double click all the time, rendering the thing useless.  I consider it to be a good brand.  It's two months out of the 1-year warranty, but I got in touch with the firm that I bought it from anyway.  I've bought plenty of stuff from them and have always liked their service.  They setup an RMA and I returned it to them.  One week after it arrived I had not heard back, so I just contacted them via their chat service and was informed that it was rejected as it's out of warranty.

It was £50.  Debatably not a lot, but I still think the thing should last for a number of years at least, as it certainly does not get abused.  As far as I can tell from what I've read online, this seems like a legitimate case.  

Would I be mad to try and pursue this?  My plan was to email their head office, but there doesn't seem to be a contact like that, so I think I will just call them and ask to speak to a senior member of staff.

I would be interested to hear peoples opinions on this.  Thank you.

theonlywayisup

Warranty and Consumer Rights are separate things.  If the item is outside of warranty, then it is.  Do you want to pursue your Consumer Rights?  If you do, then you need to commission a report that shows the mouse was inherently faulty as it was over 6 months since purchase.  Before 6 months the onus lies with the retailer to prove it was not inherently faulty, after that it is down to the purchaser. 

Carrot007

Razor by any chance. Lucky it lasted this long it that.

Mice are disposable. Buy a cheap but decent one in bulk whebn on offer from amazon!

Never buy wireless if it adds cost as it just makes the mouse worse.

HarryCrumb

Thanks  for the replies.  It does seem almost a bit daft to quibble over this, but if there was a label on the item stating that it would malfunction after 14 months, I wouldn't have bought it.  

It was a Corsair, for what it's worth.  

I will call the company tomorrow and express my feelings.  Let's see how that goes.

Norman_Castle

Fifty quid for a mouse is bonkers. I'd definitely pursue it if only to make them earn their fifty quid.

Flight3287462

Logitech M185 Wireless Mouse under £10 from Amazon

ItsComingRome

Flight3287462 said:

Logitech M185 Wireless Mouse under £10 from Amazon

1000 dpi?  Probably why it's £10.

Corsair make gaming products, that mouse won't do for that (and even for general office use higher DPI is more comfortable.)

MalMonroe

Mice are so cheap! I got my last one from amazon and it lasted 8 years, cost £4. 

I've just got a new one, 'Trust' brand, £5.60. Yes, it may only be 1000 dpi but I run my own business and it's absolutely fine with my computer, which I use all day, most days, including weekends.  

For £50 I'd expect a mouse to last at least 10 years! If not longer. You could definitely pursue some kind of refund under the Consumer Rights Act 2015 (whether it's out of warranty or not) because your dad's mouse is definitely NOT 'fit for purpose'. There's more info about that in the following Citizens Advice link about the Act. 

https://www.citizensadvice.org.uk/about-us/our-work/citizens-advice-consumer-work/the-consumer-rights-act-2015/

I think you and/or your poor Dad have definitely been ripped off. You are not daft to quibble over this at all. It's a lot of money to lose.

ItsComingRome

MalMonroe said:

Mice are so cheap! I got my last one from amazon and it lasted 8 years, cost £4. 

I've just got a new one, 'Trust' brand, £5.60. Yes, it may only be 1000 dpi but I run my own business and it's absolutely fine with my computer, which I use all day, most days, including weekends.  

For £50 I'd expect a mouse to last at least 10 years! If not longer. You could definitely pursue some kind of refund under the Consumer Rights Act 2015 (whether it's out of warranty or not) because your dad's mouse is definitely NOT 'fit for purpose'. There's more info about that in the following Citizens Advice link about the Act. 

https://www.citizensadvice.org.uk/about-us/our-work/citizens-advice-consumer-work/the-consumer-rights-act-2015/

I think you and/or your poor Dad have definitely been ripped off. You are not daft to quibble over this at all. It's a lot of money to lose.

Please stop quoting nonsense.

Their mouse is relatively high end, but won't last 10 years of abuse by a gamer.


A year is not enough, but please stop blowing smoke up people's backsides by claiming 10 years is even remotely reasonable.

neilmcl

MalMonroe said:

Mice are so cheap! I got my last one from amazon and it lasted 8 years, cost £4. 

I've just got a new one, 'Trust' brand, £5.60. Yes, it may only be 1000 dpi but I run my own business and it's absolutely fine with my computer, which I use all day, most days, including weekends.  

For £50 I'd expect a mouse to last at least 10 years! If not longer. You could definitely pursue some kind of refund under the Consumer Rights Act 2015 (whether it's out of warranty or not) because your dad's mouse is definitely NOT 'fit for purpose'. There's more info about that in the following Citizens Advice link about the Act. 

https://www.citizensadvice.org.uk/about-us/our-work/citizens-advice-consumer-work/the-consumer-rights-act-2015/

I think you and/or your poor Dad have definitely been ripped off. You are not daft to quibble over this at all. It's a lot of money to lose.

Will you please understand the difference between an item being fit for purpose and one being of satisfactory quality!

You keep giving this advice on a lot of your posts but clearly don't understand the basics yourself.

Also, you've failed to inform the rather important point that the onus will be on the OP to prove that the fault is inherent, something very difficult to do with an item like a mouse that generally gets a fair amount of abuse. Simply saying something has lasted less than it should is just not good enough.

HarryCrumb

I would like to just reiterate the point that although it is considered a gaming mouse, it was never used for that purpose.  Really,  if it was built for gaming, it should have lasted longer.

However, I realise that it would take some effort to make a case for it.  I will try to talk to someone there tomorrow.