Wrong item - Storage costs

ItsComingRome

GandalfG said:

Penguin_ said:

GandalfG said:

How would you feel if a company forced you to store a large item for an indefinite amount of time. I told them I am happy to leave it outside the front door to be picked up but I cannot be held liable for rain damage or theft. Why do I have to look after it for them?

It's a minor pain but not much more than that to be honest. Obviously if it turns into weeks then kick up a fuss but if its a few days then I don't see the fuss.

Your house is obviously much bigger than mine!

Or you have bought an absolutely massive dishwasher?

My house isn't massive but there's enough room to stick a dishwasher in the kitchen for a week or two with only minor inconvenience. Having to walk around something for a couple of weeks isn't that big of a deal.  I have to do it with the dog 30+ times a day.

Penguin_

GandalfG said:

They don't have the correct item. They say they dont stock it

Can you post a link to the item if it is still available on Amazon?

Aylesbury_Duck

GandalfG said:

How would you feel if a company forced you to store a large item for an indefinite amount of time. I told them I am happy to leave it outside the front door to be picked up but I cannot be held liable for rain damage or theft. Why do I have to look after it for them?

I'm afraid you're wrong about that.  And about it being a fraudulent transaction.  You ought to look up some legal basics before firing off demands for costs, compensation, etc. because it may just result in minimal co-operation.  You'll probably get a much more favourable response if you deal with it like a grown up, i.e. pleasantly and constructively.

Mistakes happen, it's inconvenienced you, they owe you an apology, and some sort of gesture would be good customer service.

GandalfG

https://www.amazon.co.uk/gp/product/B071RGWLTX/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

GandalfG

Amazon have assured me that they will correct it about 2 hours ago

the_lunatic_is_in_my_head

GandalfG said:

How would you feel if a company forced you to store a large item for an indefinite amount of time. I told them I am happy to leave it outside the front door to be picked up but I cannot be held liable for rain damage or theft. Why do I have to look after it for them?

You have a duty of care so if the item was dumped outside but damaged or stolen the company may seek to recover their loses. 

You wouldn't generally be entitled to claim storage costs, a dishwasher whilst inconvenient can usually be put somewhere for a few days. 

You may be able to claim for time off work but as above you have to mitigate (keep as low as possible) the loss. 

I would say your contract is with Hughes as Amazon are only acting as a marketplace. 

Undervalued

GandalfG said:

How would you feel if a company forced you to store a large item for an indefinite amount of time. I told them I am happy to leave it outside the front door to be picked up but I cannot be held liable for rain damage or theft. Why do I have to look after it for them?

Because in any legal dispute you have to be reasonable!

If it became very protracted, despite your reasonable efforts to help resolve the situation, then you might (just might) eventually have a claim.

Penguin_

GandalfG said:

Amazon have assured me that they will correct it about 2 hours ago

There we go then, fingers crossed they sort it & all will be right with the world.

GandalfG

the listing not the dishwasher blocking up my kitchen

ItsComingRome

It's unclear who made a mistake here.

The main image is clearly white, in fact, research seems to suggest this model is only available in white so it's unclear why the silver option is even provided.