Am I obliged to advise BT that they're not taking enough money from me?

MrsBofRetford

Hope someone can help. I can't find any information on this. I've been with BT since February. Broadband plus Now TV at £34 per month. I have a direct debit with them. I moved in June but was not reconnected for a couple of weeks so my first bill at the new property was lower, presumably an adjustment for losing a couple of weeks service. However, this month's bill came in at £8. I can't access Now TV (which I didn't realise for some time, as I'm not using it) but do receive the internet. My predicted bill for next month is £8 for broadband only. Naturally, I happy paying this for the next 18 months, and am not fussed about the Now TV, but as I am in a contract with them am I obliged to let them know that they're undercharging me? Will it bite me on the bum when my renewal comes up and they see how low my bill has been? Will I be made to pay the difference? I've not refused to pay less than I agreed, they're just taking less. Any advice please? Thanks. 

molerat

am I obliged to let them know that they're undercharging me?

Nope !

Will it bite me on the bum when my renewal comes up and they see how low my bill has been?

More than likely

Will I be made to pay the difference?

Yes

NSG666

Put the other £26/month to one side then if they do hit you with a bill you'll be able to pay it.

Neil_Jones

MrsBofRetford said:

Hope someone can help. I can't find any information on this. I've been with BT since February. Broadband plus Now TV at £34 per month. I have a direct debit with them. I moved in June but was not reconnected for a couple of weeks so my first bill at the new property was lower, presumably an adjustment for losing a couple of weeks service. However, this month's bill came in at £8. I can't access Now TV (which I didn't realise for some time, as I'm not using it) but do receive the internet. My predicted bill for next month is £8 for broadband only. Naturally, I happy paying this for the next 18 months, and am not fussed about the Now TV, but as I am in a contract with them am I obliged to let them know that they're undercharging me? Will it bite me on the bum when my renewal comes up and they see how low my bill has been? Will I be made to pay the difference? I've not refused to pay less than I agreed, they're just taking less. Any advice please? Thanks. 

As things stand its in your favour that you've being undercharged.  If you want to bring that to their attention its up to you.  You might want to check whether you've somehow ended up in credit somewhere down the line, though normally that gets used up before any payments are taken.

As above, keep the £26 per month surplus on one side (stick it in a savings account or something) and if somebody does notice and correct the bill, you have it ready.  However if its a genuine billing error on BT's side it'll probably be ignored at renewal time.

£8 a month for internet on its own isn't unusual.  I'm only paying £2 at this point in time.

PennyForThem_2

What about line rental or are you fibre to premises?

PRAISETHESUN

I believe they have 6 years to chase you for any debt on your account. I'd keep the money to one side for if/when they realise their mistake and chase you for it.

MrsBofRetford

Thanks everyone for your advice. If I'm not obliged to let them know their mistake I'll not, but will keep the difference aside just incase they come looking for it one day. Enjoy the rest of your day!