Brand new HP laptop not fit for purpose, how to contact Curry’s

donnac2558

It sounds like a demo model or even a return if things had already been loaded onto it.

the_lunatic_is_in_my_head

kaggi said:

neilmcl said:

kaggi said:

I bought a HP laptop on Sunday in a curry’s store and stupidly I didn’t check it in store even though it wasn’t in an HP box as apparently it had been opened and set up.  After I got it home and set it up the fan is running constantly even when it is not being used and the screensaver is on so I am not prepared to keep it.  I have a work HP laptop with much more running on it and the fan rarely kicks in so there’s obviously an issue with the new one. I can’t find a number for the store and I don’t live anywhere near it so I want to speak to someone.  The only number I could find took me through to someone truly unhelpful and downright surly who will pass a message to the store but she was so disinterested I have no faith this will happen. 

What are my rights and how do I resolve this? 

I don't understand this bit. Are you saying that they've given you a used laptop? What packaging did it come in?

As far as the fan is concerned it's likely due to the laptop catching up with all the Windows updates it's missed, this can initially take some time when first starting up a new computer.

It came in a plain brown box which didn’t initially make me suspicious but when I noticed things had been loaded back in December 2020 and the fact it’s being so noisy and the resolution is bad is making me think it may already have been returned by someone else for the same reason.  

If it isn't new I would use this point to complain and request a refund without mentioning any of the other stuff. 

If they agree without argument that it isn't new but they try to offer a replacement, store credit, etc just state you are exercising your short term right to reject and wish for a full refund back to the original payment method. 

kaggi

born_again said:

Also which HP laptop is it?

It’s a pavilion 14-dv0602 

kaggi

donnac2558 said:

It sounds like a demo model or even a return if things had already been loaded onto it.

That’s what I’m now thinking.  

kaggi

Peter999_2 said:

Hi.    I bought a HP Pavilion 14 from Currys ebay for £314 which was a great deal.    The reason they were selling them is because the fan is ridiculously loud so people send them back and Currys sold them off cheap.

I found a site on the internet where they provided a regedit script which enabled the "Processor Performance Boost Mode" to appear in battery power management.    This was defaulted to "aggressive" but I set it to "disabled".  I rebooted the laptop and now it is whisper quiet and I have not noticed any large performance drop.

If you are a bit nervous about using regedit, it is possible to do it with the following command :

powercfg.exe -attributes sub_processor perfboostmode -attrib_hide

There is a website here which describes how to to do it:

https://www.ctrl.blog/entry/laptop-boost-mode-battery.html

Hope this helps.

Thanks, but I didn’t get a bargain so I’m not prepared to do that.  I I’d got a bargain and was expecting to have to do anything fine, but I paid full price.  

neilmcl

kaggi said:

neilmcl said:

kaggi said:

I bought a HP laptop on Sunday in a curry’s store and stupidly I didn’t check it in store even though it wasn’t in an HP box as apparently it had been opened and set up.  After I got it home and set it up the fan is running constantly even when it is not being used and the screensaver is on so I am not prepared to keep it.  I have a work HP laptop with much more running on it and the fan rarely kicks in so there’s obviously an issue with the new one. I can’t find a number for the store and I don’t live anywhere near it so I want to speak to someone.  The only number I could find took me through to someone truly unhelpful and downright surly who will pass a message to the store but she was so disinterested I have no faith this will happen. 

What are my rights and how do I resolve this? 

I don't understand this bit. Are you saying that they've given you a used laptop? What packaging did it come in?

As far as the fan is concerned it's likely due to the laptop catching up with all the Windows updates it's missed, this can initially take some time when first starting up a new computer.

It came in a plain brown box which didn’t initially make me suspicious but when I noticed things had been loaded back in December 2020 and the fact it’s being so noisy and the resolution is bad is making me think it may already have been returned by someone else for the same reason.  

There's nothing suspicious about, laptop manufacturer's often use plain, brown boxes and the date is simply when the OS was originally installed, again nothing wrong there.

Are there any other user profiles on the system other than your own.

molerat

I thought Windows was not installed until first boot, pretty much the same as a clean install on a new HDD (except for the bundled crap), certainly the case on the HPs my family members have purchased recently.  Maybe the bios shows first boot date which may give a clue as to the machines history.

Al_Ross

You can surely tell a brand-new item when unpacking it. Sounds likes it’s a returned/previously repaired, managers special was what they called them when I worked for Currys.

You are most likely going to have a fight on your hands, but get it back to store asap telling them you are rejecting it because it is not new.

ItsComingRome

molerat said:

I thought Windows was not installed until first boot, pretty much the same as a clean install on a new HDD (except for the bundled crap), certainly the case on the HPs my family members have purchased recently.  Maybe the bios shows first boot date which may give a clue as to the machines history.

Windows is installed at the factory,  It might not be set up fully until the first boot but it's still there.

It's not the same as a clean install on a new HD because by definition, a new HD doesn't have anything on it.

neilmcl

Al_Ross said:

You can surely tell a brand-new item when unpacking it. Sounds likes it’s a returned/previously repaired, managers special was what they called them when I worked for Currys.

You are most likely going to have a fight on your hands, but get it back to store asap telling them you are rejecting it because it is not new.

He hasn't really established that for the reasons already mentioned. If the OP wants to reject it for a full refund then they will need to prove that it doesn't conform to contract.