Problem with beelivery and inadequate refund - what can I do?

the_lunatic_is_in_my_head

I'm not sure where your consumer rights lie OP as it's a question of who you have a contract with for the goods, whether terms may be fair and what durable information you were given.

Looking at  beelivery it does appear to be a bit of poor idea as the service will vary considerably depending upon the driver and beelivery appear to effectively claim what actually happens is nothing to do with them as they are only providing you with software to put two people together.  

born_again

Hannimal said:

I paid by credit card so I will get in touch with them and ask for full refund for all those items listed above 

Why will the CC refund you?
They might do a chargeback (very much doubt it though), but that would require the items to be returned to the retailer. But you would also have to prove what you ordered against what you recieved.

No S75 as none of the items are over £100.

Undervalued

Hannimal said:

Undervalued said:

With some of the substitutions you list e.g.

- 1 x HARIBO Supermix Bag 190g was substituted to 175g

- 1 x Lotus Biscoff Spread 400g was substituted to 380g

It seems hard to believe that any shop would stock both of each item given how small the weight difference is? 

So is this a substitution problem at all or more an issue with the information on a website?

Are you really saying that, had you been in the shop, you would have noticed and agonised over the difference between a 400g jar of spread and a 380g one?

Errors happen, for example "subsituted" (sic) is spelt wrongly six times in your original post!

Sorry, I am not a native speaker. I did not realise that I would be scrutinised so harshly for my spelling. I have not conned anyone just because I didn't know how this word is spelled. I have no googled it. Sorry that my inadequate English is causing you agony.

As I have said several times, the biscoff spread and haribo bag would have been acceptable substitutions. However, in the context of over half my shop having been substituted and vast majority of the shop being substituted for smaller packaging, it is a little disingenious. You have picked these two products but as you can see from the others, some of them are nearly 50% smaller than what I ordered. For some products to be changed this would be okay and understandable but downgrading almost all substitutions without reflecting this in the price I pay is not okay. 

Again, I apologise if I am spelling something to a standard of English you are not happy with. I hope this doesn't upset you too much. I know how difficult it is for some people to accept the diversity now in this country and I know a lot of people on this forum do not like us foreigners being here. I did not mean to upset you with this nor did I intend for it to be relevant to this post. 

My point seems to have been rather lost on you!

You used the word "substituted" (from memory) ten times. Four times spelt correctly and six time spelt wrongly.

Does it matter? No, hardly at all. A bit like the difference between 380g and 400g!

Yes, in other cases the difference was more significant but what was the alternative? Bring you none of the item and, presumably, a refund of the price? Where would you have drawn the line? 5% smaller OK for most people? 50% smaller not OK for most people? What about in between? No two customers would agree.

ThisnotThat

born_again said:

Hannimal said:

I paid by credit card so I will get in touch with them and ask for full refund for all those items listed above 

Why will the CC refund you?
They might do a chargeback (very much doubt it though), but that would require the items to be returned to the retailer. But you would also have to prove what you ordered against what you recieved.

No S75 as none of the items are over £100.

Would they though?  The retailer is Asda, not Beelivery, and I very much doubt the purchaser (the delivery driver) would be able to return the items anyway as they're not faulty.

pinkshoes

So the substituted items are worth £19.50 and you paid £25. A difference of £5.50.


You have already had a £3 refund so are in theory due £2.50.

The substitutions are hardly disastrous. Just slightly smaller portions for one meal... 

And as the substitution cost comes from the driver's pocket, then they are hardly going to select something more expensive are they?!?

Put it down to experience and move on. Just don't use them again.

the_lunatic_is_in_my_head

ThisnotThat said:

born_again said:

Hannimal said:

I paid by credit card so I will get in touch with them and ask for full refund for all those items listed above 

Why will the CC refund you?
They might do a chargeback (very much doubt it though), but that would require the items to be returned to the retailer. But you would also have to prove what you ordered against what you recieved.

No S75 as none of the items are over £100.

Would they though?  The retailer is Asda, not Beelivery, and I very much doubt the purchaser (the delivery driver) would be able to return the items anyway as they're not faulty.

The OP purchased at a distance so would have the right to cancel items (which aren't liable to deteriorate or expire rapidly) and return them.

It's been stated before by a respected poster that for the limits to apply they have to be communicated to the consumer via durable means, if that didn't occur there may be a right to cancel the other items. 

In addition if the OP hasn't been provided with the correct information regarding cancelling the contract they can return the goods in any condition without deduction.  

As above it very much depends on the durable information provided and as Beelivery appear to only provide the link between two people is it down to the driver to give this info to the consumer as their website doesn't mention the right to cancel or returns (that I could see)? 

the_lunatic_is_in_my_head

pinkshoes said:

So the substituted items are worth £19.50 and you paid £25. A difference of £5.50.

OP appears to be saying that £25 worth of stuff was substituted and of that £25 they feel £19.50 worth was unsuitable substitutes.

sheramber

They don't have a shop. Their drivers do a shop in whichever grocery store they decide and then deliver to you.

How do you know what the items will cost if they chose where to buy them?

The supermarkets in my town are showing empty shelves of everyday items this week  Even the Pets at Home store had spaces on shelves.

Delivery problems have been reported in the press.

ThisnotThat

the_lunatic_is_in_my_head said:

ThisnotThat said:

born_again said:

Hannimal said:

I paid by credit card so I will get in touch with them and ask for full refund for all those items listed above 

Why will the CC refund you?
They might do a chargeback (very much doubt it though), but that would require the items to be returned to the retailer. But you would also have to prove what you ordered against what you recieved.

No S75 as none of the items are over £100.

Would they though?  The retailer is Asda, not Beelivery, and I very much doubt the purchaser (the delivery driver) would be able to return the items anyway as they're not faulty.

The OP purchased at a distance so would have the right to cancel items (which aren't liable to deteriorate or expire rapidly) and return them.

It's been stated before by a respected poster that for the limits to apply they have to be communicated to the consumer via durable means, if that didn't occur there may be a right to cancel the other items. 

In addition if the OP hasn't been provided with the correct information regarding cancelling the contract they can return the goods in any condition without deduction.  

As above it very much depends on the durable information provided and as Beelivery appear to only provide the link between two people is it down to the driver to give this info to the consumer as their website doesn't mention the right to cancel or returns (that I could see)? 

The OP paid for a service, which they received.

mikb

Undervalued said:

- 1 x HARIBO Supermix Bag 190g was substituted to 175g

- 1 x Lotus Biscoff Spread 400g was substituted to 380g

It seems hard to believe that any shop would stock both of each item given how small the weight difference is? 

The OP has been hit by shrinkflation. There's a thread on it at https://forums.moneysavingexpert.com/discussion/4765235/the-great-shrinking-food-and-other-items-hunt

You are not supposed to notice the size going down, from manufacture -- clearly the website the OP is looking at has the original sizes, the shop is stocking the newer shrinky packs.