Advice needed - accommodation price increases after booking due to host error

Mishka195

Morning all. We booked a holiday yesterday for the May half term, a week in a lovely cottage in Brittany. We paid 50% as a deposit. The cottage is one of several on an old farm, that is now a family owned holiday business. It did seem a very good price compared to the other cottages, but it was their own booking system (not a third party) so we didn't question it. 

I've received an email this morning from the owner stating that she had forgotten to update the prices on the booking system for 2022, and the actual price was €275 more than we have booked for. She has given us the option of paying the difference, swapping to a smaller cottage or cancelling. 

Now, having told our 7 year old that we are going on holiday for her birthday, cancelling isn't an option. We've been to this place before and it really is beautiful. Plus, I know how much Covid has hurt independent business especially so I do feel for her.

If I argue the point I'm fairly sure she will just cancel our booking and refund the money. I'm wondering if offering 50% of the increase, as it was her error and we booked in good faith, would maybe be appropriate?

Westin

Certainly no harm in negotiating to reach a compromise position.  

lisyloo

Yes I think that’s fair if approached in the right way.
I would approach is as “I’m in a bind can you help me” and not “this is your fault you got it wrong”. Appealing for help works better IME

but I had something similar.
I booked direct to Bali and the hotel gave me the travel agent price.
we went 50/50 which was a win/win.