Website pricing error - rights

checkly

So found this on Mse mobile finder tool this morning 


Ordered one, received email saying order had been successful (15:31) , then email to say it has been dispatched for delivery tomorrow (17:56).  About 5pm received phone call from them saying pricing was incorrect and that I would need to pay £125 upfront for this deal, said I wasn’t interested.

With phone due to be here tomorrow what rights do I have?

Caz3121

checkly said:

 said I wasn’t interested.

With phone due to be here tomorrow what rights do I have?

did they advise if it was better to refuse delivery or to accept then return?

Jenni_D

What phone is it? A recent iPhone or Samsung?

£32 per month over 2 years for an unlimited data plan AND a decent phone would likely fall into the realms of an obvious pricing error. In such circumstances the supplier is entitled to withdraw the contract offer (or revise it, as they have), which means you probably have no right to keep the phone and insist on the previous contract offer.

IF the phone arrives then reject the delivery.

nyermen

For comparison, I'm paying £26 pm for EE unlimited everything (2yr contract).    But 3 do tend to have cheaper offers - personally I'd say this isn't an obvious pricing error if its a mid level phone.  New iphone 12 pro or Samsung S21 is possibly not.

The gap is the £125 upfront, not an obvious error on a 2 year deal that totals £768 in payments.

checkly

Sorry, it’s for an iPhone 12

the_lunatic_is_in_my_head

nyermen said:

The gap is the £125 upfront, not an obvious error on a 2 year deal that totals £768 in payments.

I agree with this.

OP what does the website say about when a contract is formed/acceptance takes place? 

checkly

the_lunatic_is_in_my_head said:

nyermen said:

The gap is the £125 upfront, not an obvious error on a 2 year deal that totals £768 in payments.

I agree with this.

OP what does the website say about when a contract is formed/acceptance takes place? 

Our Rights:

We reserve the right to amend, update or change the offers or information on this website at anytime without prior notice.

The Customer:

Must be a minimum of 18 years old, reside in the UK with 3 years address history, and hold a valid UK credit or debit card.

Prices:

All prices displayed on this website will include the standard rate of VAT at 20% and delivery to a UK address. We reserve the right to change/update our prices and/or offers without any prior notice.

In the event of any human errors with our pricing, we will notify you accordingly and these will be amended and withdrawn.

Please feel free to contact us if you should have any queries regarding our pricing structure.

born_again

checkly said:

Sorry, it’s for an iPhone 12

Clearly under priced given the phone alone is  £800. Never mind the mobile plan.
So £125 upfront is a bargain.

Ditzy_Mitzy

The deal is ridiculously good, even with the £125 up front payment.  I'd grab it with both hands if you still want the mobile.  

mattyprice4004

That's an absolutely fantastic deal, even with £125 payment! 

bris

the_lunatic_is_in_my_head said:

nyermen said:

The gap is the £125 upfront, not an obvious error on a 2 year deal that totals £768 in payments.

I agree with this.

OP what does the website say about when a contract is formed/acceptance takes place? 

You can't buy that phone anywhere for that price sim free so why is it not an obvious error?