Simplicity Administrators hounding me for money when my account was closed

nmurton

I closed my account with Simplicity in February 2020 before they went into liquidation.  I was somewhat surprised to receive an letter from Credit Style some 14 months after my account was closed.  I provided Credit Style will all of the evidence of the final payment, evidence the final payment was made, evidence that Simplicity closed the account because I had. made the final payment.  Credit Style eventually said that the matter was unactionable and they would. have no more dealings with me and that they would not be chasing me for any funds.  Apparently "unactionable" does not mean I don't owe the money and the administrators are now messaging me directly and saying I still owe £325.13 and they have sent me a spreadsheet which apparently shows this is owed.

I am totally baffled as to why it has taken 14 months for anyone to get in touch, why when I have provided all of the evidence from Simplicity themselves that the account was closed, they cancelled my direct debit, and confirmation that I paid my closing balance has been provided, Credit Style say it is "unactionable" why the administrator thinks its acceptable to continue.

Has anyone else had this - any advice please as this is really making me feel very stressed.

dunstonh

 why the administrator thinks its acceptable to continue.

You are asking us to guess what we don't know and that is not going to be helpful to you.   However, as you asked, it could be that their record of the figures is different to yours and one of you is wrong.   Maybe they have employed a new third party to take another look at cases.

Reed_Richards

It is by no means unknown for energy companies to issue a "final" bill based on an estimated reading and then revise this later when they learn the handover reading.  This causes lots of confusion and is the source of quite a few queries and complaints posted here.  However this practice is not disallowed by OFGEM.  In this instance over 12 months have elapsed and I would have thought that the back-billing regulations would now prevent anyone legitimately seeking further payment.      

nmurton

Thank you. I can't quite get my head around the fact that an account can be closed and then 14 months later the administrator says I owe more money.  I will certainly argue that the back billing regulations no longer allow this but this has come as a total shock after all this time.  Especially when I always paid by STO, and paid the final balances as they requested.

nmurton

So I sent the administrators an e-mail last year, I provided all the information they wanted and I haven't heard another thing, the e-mail I sent to them was last August. So today I get a letter from Credit Style to collect the money for the Administrators for Simplicity Energy with a new reference number.    The amount has reduced slightly this time but it appears as if Credit Style are starting all over again with me. I can't believe that after having parted company with Simplicity in February 2020, provided evidence of final bills to both Credit Style and the administrator that I am once again being hassled for money. Is this happening to anyone else please as it's making me really, really stressed.