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TUI cancelled my holiday for no reason and now it is more expensive for fewer days!

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  • Pollycat
    Pollycat Posts: 35,763 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    lisyloo said:
    It might be the hotel that has changed their offering and not anything dastardly by TUI.
    they are within their rights to cancel.
    you can pressure them for an explanation but it might not change anything e.g. hotel policy change

    you need to move forward with what’s on offer Now.
    the past has gone
    But why is a 14 day package available from a different UK airport?
  • lisyloo
    lisyloo Posts: 30,077 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is it? I think it's only 11 nights not 14

    "I can still book to fly out on same date to same hotel with same package etc.. However, it is only giving an 11 night option ".

    If I'm wrong then why not go to the other airport?
  • Pollycat
    Pollycat Posts: 35,763 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    lisyloo said:
    Is it? I think it's only 11 nights not 14

    "I can still book to fly out on same date to same hotel with same package etc.. However, it is only giving an 11 night option ".

    If I'm wrong then why not go to the other airport?
    I don't think the OP has been very clear on what is currently available from TUI.
    However, he/she did post the following:
    Chubbs26 said:
    I can still book the package to fly back on the same date. But they are only offering 11night stay instead which is £200 more expensive than the original from the same airport . When contacted it was a non committal answer except that we could book from a different airport if we wanted the 14night stay. In the correspondence they just referred to their covid promise and had to cancel.


  • lisyloo
    lisyloo Posts: 30,077 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Agree it's not clear.
    Maybe companies simply can't provide it at the old price?
    I have a holiday booked (pre-pandemic) and I'm not expecting all the prices to stay the same.
    It might cause an issue for some people in our group.
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