Not as advertised

Toyah14

Thank you all for your comments.

I suppose my point is...does this count as false advertising...yes its only a zip! But on a designer handbag it makes all the difference...
Basically the one sold directly from the official website was metal...the other cheaper version you can get on ebay/amazon all day long.
The metal zip finishes it off better.
It's a snob thing 🙈 x

JJ_Egan

If you believe its false advertising then you contact The Advertising Standards Authority .

Thats if its an actual UK company .

dj1471

Which site did you buy this from and are you sure it’s authentic…?

The fact it was “heavily discounted” and the offer of a 20% refund rather than a return suggests a Chinese site selling counterfeits to me…

sheramber

I really don't know what to do as other than that I love the bag and cannot find a replacement its for my sons wedding and matches perfectly.

Do you mean you cannot find one  with a metal zip at the reduced  price or that you cannot find one with a metal zip  from any other supplier?

The latter would indicate that they may not make them with a metal zip anymore.

Manxman_in_exile

I think I prefer the look of the plastic zip - but I'm a bloke so what do I know.

I have a 30 year old Chevignon leather jacket with a (branded) metal zip.  It's given me no end of problems over the years and it currently doesn't "zip" at all.  I think a decent plastic/nylon zip beats a metal one every time.

Pollycat

Toyah14 said:

I placed an order with a well known retailer of luxury handbags.

Are you 100% sure that you were on the genuine website?

I've seen lots of not-genuine websites purporting to be the genuine one.
UGGs used to be one such company with lots of fakes being sold from websites.
Dr Marten is another.

born_again

Well if you google "elkors.co.uk"  you get no results relating to handbags.

Yes, I know it is not the full address... I'm going with it's a fake supplier.

k3lvc

born_again said:

Well if you google "elkors.co.uk"  you get no results relating to handbags.

Yes, I know it is not the full address... I'm going with it's a fake supplier.

Given the OP's pic has shown a truncated version of '...elkors.co.uk' I'd hope/assume it relates to the official https://www.michaelkors.co.uk/ ?

Pollycat

k3lvc said:

born_again said:

Well if you google "elkors.co.uk"  you get no results relating to handbags.

Yes, I know it is not the full address... I'm going with it's a fake supplier.

Given the OP's pic has shown a truncated version of '...elkors.co.uk' I'd hope/assume it relates to the official https://www.michaelkors.co.uk/ ?

Michael Kors stuff is notorious for being faked.

But...looking at the genuine website, there are bags that could be classed as 'heavily discounted'.
One for £166 reduced from £415.

I'm very anal about things but I can't decide whether the metal zip looks better than the plastic one or not.
The metal goes with the bag's other fittings but the plastic one is less in-your-face.
If I found a bag that was 'heavily discounted' that was perfect in every other way, I'd go with the additional 20% discount as it seems that a bag with the metal zip is not available.
Of course - it also depends how much the OP can get one from an outlet with a plastic zip.
Or if she can find a genuine source that actually does have the bag she wants with a metal zip. And can confirm that it really does have a metal zip.

k3lvc

Pollycat said:

k3lvc said:

born_again said:

Well if you google "elkors.co.uk"  you get no results relating to handbags.

Yes, I know it is not the full address... I'm going with it's a fake supplier.

Given the OP's pic has shown a truncated version of '...elkors.co.uk' I'd hope/assume it relates to the official https://www.michaelkors.co.uk/ ?

Michael Kors stuff is notorious for being faked.

Indeed - hence providing the 'official' site - if OP has used one with a smelling pistake then more fool them