Can't use website on an iPhone

Hi

I'm having problems browsing pages on this site using Safari browser on my iPhone. I can't scroll pages. The screen becomes unresponsive. All the software is up to date.
It is working with Chrome.
How can I fix this?

Comments

  • MSE_James
    MSE_James Posts: 1,113
    First Post First Anniversary Cashback Cashier Newshound!
    Community Admin
    Hi @normal - what version of iOS are you using? 
    Official MSE Forum Team member.
    Please report all problem posts to [email protected]
  • normal
    normal Posts: 472
    Name Dropper First Post First Anniversary Combo Breaker
    Forumite
    MSE_James said:
    Hi @normal - what version of iOS are you using? 
    Hi 
    I'm using ios 14.7.1
  • normal
    normal Posts: 472
    Name Dropper First Post First Anniversary Combo Breaker
    Forumite
    Still not working  :(
  • MSE_James
    MSE_James Posts: 1,113
    First Post First Anniversary Cashback Cashier Newshound!
    Community Admin
    I've not been able to replicate the problem on an iPhone also running 14.7.1

    Would you be able to send a screenshot of the page you are on when you are unable to scroll to us at [email protected] ?

    This might help us figure out where the problem is arising.
    Official MSE Forum Team member.
    Please report all problem posts to [email protected]
  • normal
    normal Posts: 472
    Name Dropper First Post First Anniversary Combo Breaker
    Forumite
    MSE_James said:
    I've not been able to replicate the problem on an iPhone also running 14.7.1

    Would you be able to send a screenshot of the page you are on when you are unable to scroll to us at [email protected] ?

    This might help us figure out where the problem is arising.
    It's the whole website that doesn't work  :#
  • normal
    normal Posts: 472
    Name Dropper First Post First Anniversary Combo Breaker
    Forumite
    I've worked out how to fix it!

    I've turned off iOS Safari's built in Content Blockers and the site works fine. See image.

    It's really strange though as no other website I've come across has this issue, so may still be worth checking.
  • MSE_James
    MSE_James Posts: 1,113
    First Post First Anniversary Cashback Cashier Newshound!
    Community Admin
    Thanks for sending the screenshot, and for posting the update.

    If I am understanding this page correctly, if you are seeing the 'content blockers' option in Safari, it means you have installed a third-party ad-blocking type app.

    Do you know what the name of the app you have installed is? You should be able to find it in Settings / Safari / Content Blockers
    Official MSE Forum Team member.
    Please report all problem posts to [email protected]
  • normal
    normal Posts: 472
    Name Dropper First Post First Anniversary Combo Breaker
    Forumite
    edited 12 August 2021 at 11:24AM
    It's 1Blocker

    I've whitelisted the site in the app and everything works ok :) 
Meet your Ambassadors

Categories

  • All Categories
  • 341.8K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 234K Work, Benefits & Business
  • 606.2K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards