Can't use website on an iPhone 8 August 2021 at 8:32AM in Site feedback 8 replies 221 views

normal

Hi

I'm having problems browsing pages on this site using Safari browser on my iPhone. I can't scroll pages. The screen becomes unresponsive. All the software is up to date.

It is working with Chrome.

How can I fix this?

MSE_James

Hi @normal - what version of iOS are you using? 

normal

MSE_James said:

Hi @normal - what version of iOS are you using? 

Hi 
I'm using ios 14.7.1

normal

Still not working 

MSE_James

I've not been able to replicate the problem on an iPhone also running 14.7.1

Would you be able to send a screenshot of the page you are on when you are unable to scroll to us at [email protected] ?

This might help us figure out where the problem is arising.

normal

MSE_James said:

I've not been able to replicate the problem on an iPhone also running 14.7.1

Would you be able to send a screenshot of the page you are on when you are unable to scroll to us at [email protected] ?

This might help us figure out where the problem is arising.

It's the whole website that doesn't work 

normal

I've worked out how to fix it!

I've turned off iOS Safari's built in Content Blockers and the site works fine. See image.

It's really strange though as no other website I've come across has this issue, so may still be worth checking.

MSE_James

Thanks for sending the screenshot, and for posting the update.

If I am understanding this page correctly, if you are seeing the 'content blockers' option in Safari, it means you have installed a third-party ad-blocking type app.

Do you know what the name of the app you have installed is? You should be able to find it in Settings / Safari / Content Blockers

normal

It's 1Blocker

I've whitelisted the site in the app and everything works ok