BT Home Essentials eligibility check

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Existing phone and Broadband is supplied by Plusnet. Want to change to BT Home Essentals.
The qualifying benefit (ESA) is in the account holder's partner's name, at the same address. The BT sign-up asks for the NI number of the account holder to verify benefit, not that of the benefit recipient.
How is this sort of situation handled? Does the BT account/contract need to be in the benefit recipient's name?
The qualifying benefit (ESA) is in the account holder's partner's name, at the same address. The BT sign-up asks for the NI number of the account holder to verify benefit, not that of the benefit recipient.
How is this sort of situation handled? Does the BT account/contract need to be in the benefit recipient's name?
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It's down to BT to apply their rules as they see fit, so although we amy all have an opinion it's BT's rules that apply (I suppose they have to try and avoid someone claiming on their Granny's benefits)
I'll look into the secondary authorisation option. And thanks to all. Chino found the answer in the Ts&Cs, I would have thought it should be more prominent on the Home Essentials sign-up pages.