HSBC MSE £140 switch offer

rangorang

for those who have received the bonus for this offer, did you maintain a cash balance in your HSBC account? I know that that was not part of the T&C but was wondering if I should make sure to keep some money in there anyway, since it is required for the account to stay open. 

binaryuniverse

Had another call with HSBC's team. I've not received the bonus as I have an open credit card with them, and the offer is for new customer's only. I said there was nothing in the T&Cs about new customers, just that they are opening a new account, and not had an HSBC/FD account after a certain date. The lass was very helpful, but it seems I have to take it up with Money Supermarket, as they were responsible for the campaign.

Dizzy068

I have spent over 1hr on the phone to HSBC trying to resolve this. They first claimed that I applied for the account in July, outside of the terms of the offer - I didn’t. Then they said I applied on the cut off date, this is correct, but I applied before the cut off time ( thanks for the t&cs posted above). I was told I wouldn’t get the incentive payment so I raised a complaint, they made an immediate offer of £100 compensation which I declined, this was followed by an offer of £125 which I also declined. I was then asked what I wanted to resolve the complaint - £140 was the obvious reply! 1hr 14 mins later agreed to pay £140 compensation, nothing extra for the time taken to resolve tho ;-)