Music event cancelled – but I am only being offered a 75% refund

Learner2021

Hi all,

A music event I was due to attend (Standon  Calling) was cancelled on Sunday, 25th July 2021 – due to the weather.

This was widely reported in the music media, there is also the story at the BBC News Website (I can't post the link as a newbee).

The venue has emailed me today offering me either, i) a “75% refund of the tickets price (but no refund of the booking fees).  Or, ii) a “roll-over of the tickets to next year”.

The 25% loss is £75, so I am reluctant to accept the offer.

The tickets were purchased via TicketMaster, which I am pretty sure made me pay for insurance when buying the tickets.  I don’t recall the full terms and conditions of the insurance when ordering the tickets; however, for a cancelled event I would expect a 100% refund, including the booking fee.

I have some questions;

1.  Can the event, actually dictate how much of a refund I can get?  Or are they just “trying it on” in an attempt to persuade people to roll-over their ticket.

2. If TicketMaster don’t provide a 100% refund including booking fees, can I take this up with my Visa company. Or could TicketMaster have added some small print that says I have waived my rights in respect of the “Visa guarantee”. 

To be clear, I don’t want to roll-over the tickets (who knows what groups will be playing next year; I might not like the line-up) I just want all my money back.

Any/all advice gratefully received.

Thanks

JGB1955

I don't think the booking fee will be refundable - after all, there is a cost to the 'admin' that goes on behind the booking and refund process. I do, however, feel that you should have some entitlement to refund of the full face value of the tickets.

mattyprice4004

What do the terms and conditions state about cancellations due to poor weather? 

Keep_pedalling

I thought this festival had to be called off during the event so you would have got part of the entertainment you paid for.

Learner2021

Keep_pedalling said:

I thought this festival had to be called off during the event so you would have got part of the entertainment you paid for.

The refund offer refers to Sunday Ticket Holders (only)

Learner2021

(I was an Sunday Ticket Holder)

Learner2021

(I wasn't at the other days, and couldn;t even get there)

sheramber

https://www.radiox.co.uk/festivals/standon-calling/cancel-sunday-night-flooding/

Learner2021

/\ Thank you so much for posting that @sheramber 

At present it is SO difficult to get hold of anyone involved i.e. Ticketmaster, Visa - normally you would be able to be able to call anyone about this.

I don't want to be cynical, but, I think people might give up and just accept the 75% offer - which in my case, just isn't good enough.

Diamandis

The event was closed and people were asked to leave into the evening. The event was still on during the day. Were you already there?

Learner2021

/\ No I was not.   I imagine the only people there were those who booked weekend tickets, not day tickets