Unclickable "Cookies" Popup

westv

Anybody else getting a pop up to accept cookies on this site but which is unclickable so you can't get any further.
Seems to be on MS Edge. Chrome is fine.

Edit: Pop up now gone but site is still slow on Edge here. Chrome still fine.

MSE_James

Thank you for this report - if anyone else has experienced the same issue, it would be helpful for us to know about it, and to know which browser and operating system you are using. 

KxMx

Yes I have had this more than once, but not every time.
Windows 10, Chrome browser. 

sebloak

Getting it too. although refreshing the site after clicking the Accept Cookies button seems to clear it away. Chrome on Windows 10

westv

sebloak said:

Getting it too. although refreshing the site after clicking the Accept Cookies button seems to clear it away. Chrome on Windows 10

As per the title, when I had the issue, the button was unclickable.

MSE_James

Thanks all - we have sometimes seen this problem too, but have not yet been able to pin down the combination of browser and other conditions that makes it happen.

One-Eye

It seems to me that if your cursor/mouse pointer passes over either of the other two links in the pop-up box ("Cookie Policy","Manage Settings") and you click on "accept", then the pop-up does not disappear, but you can refresh the page without it reappearing.
If you navigate to the "accept" button without passing over the other links, then it will disappear when you click.

Using W10 with Chrome and Edge, and Chrome O/S with Chrome (although I don't think it matters)

MSE_James

Our techies have done some work on this - please let us know if you see this problem again, but we hope we've eliminated it now.

Massive thanks to @One-Eye who really helped us to pin down the issue.