Easyjet wrongly denied boarding plane to bulgaria and dont admit

p3ncilsharpener

michael1234 said:

k3lvc said:

tulbul33 said:

p3ncilsharpener said:

tulbul33 said:

p3ncilsharpener said:

tulbul33 said:

i allready fill online complaint form .they rejected it. I got a solicitors to claim now.lets see what will happen.thanks everybody for the input.

That sounds like throwing good money after bad.  At best, if they back down they won't pay your solicitors fees, which could easily dwarf your refund.

its no win no fee basis.and i dont have any other options anyway

Then you'd be better off not winning.  Their fees if you win will almost certainly be well in excess of the cost of the flights.

You do have other options, you can deal with this yourself. It's not particularly difficult, although I'm not convinced of your chances.

iv been told claim is for £800 of which i will get £560 if win.what other options, that are not  particularly difficult you mean please ? iv tried calling easyjet and emailing them numerous times without joy.thanks

If you're clear that you're in the right then you take to small claims yourself - and you claim for the correct amount rather than some inflated amount you've been told to claim for 

I think the OP is doing a very good job getting the deal he has got from his solicitors.

I have been to court several times and I would now always want a solicitor. Otherwise the issue often becomes who is better arguing their case in front of the Judge. Lay people can be brilliant but they can also be terribble - not presenting key facts, muddling up dates etc etc

Also don't always assume that the small claims track is just a cosy chat with the judge and other other side. It is often in very intimidating settings (large courtrooms etc). The Judges also vary enormously in terms of how well they tolerate those are are not up to speed on legal matters. Sometimes they are very friendly and give you time to make your case etc helping/prodding where required. Other times they treat you not much better than a criminal in the dock.

A bit of a side-track (sorry) but I would never go to hearing of any sort without a solicitor.

This is a fairly open and shut case though.  There were no EasyJet rules stating a test was required to fly and the Bulgarian government didn't require one until the 29th July.  I don't think you need to be Perry Mason to win that one. (And before someone points it out, yes I'm aware Perry Mason was a criminal lawyer.)

lisyloo

Easyjet are terrible to deal with.
we had to change planes at one point and lost an extra seat that I bought for a disabled passenger.
they offered compensation in writing for us to give up the seat so that no one had to be kicked off the flight. This was recorded, signed for and authorised.
then they didn’t pay the compensation that was signed for and authorised.
i sent them a letter before action and then they paid up but I had to force out of them what they had freely offered at the time.

i knew I had strong evidence but they tried a lot of tricks to get out of it “it’s not signed” etc.

Caz3121

In this position I would do the Letter Before Action myself (plenty templates about) and only involve a third party when rejection received/no response within deadline.
Many LBAs get a positive outcome without having to go to court stage (chance of getting 100% back) but too late in OPs case.

MattMattMattUK

michael1234 said:

I have been to court several times and I would now always want a solicitor. Otherwise the issue often becomes who is better arguing their case in front of the Judge. Lay people can be brilliant but they can also be terribble - not presenting key facts, muddling up dates etc etc

Also don't always assume that the small claims track is just a cosy chat with the judge and other other side. It is often in very intimidating settings (large courtrooms etc). The Judges also vary enormously in terms of how well they tolerate those are are not up to speed on legal matters. Sometimes they are very friendly and give you time to make your case etc helping/prodding where required. Other times they treat you not much better than a criminal in the dock.

A bit of a side-track (sorry) but I would never go to hearing of any sort without a solicitor.

I have gone to court for a company I used to work for multiple times both to defend claims and for our own claims and never lost. They were always in the small claims court, twice I faced solicitors and both times I won, all that the party with the solicitor did was hugely increase their costs, costs which they can not reclaim even if they win. 

Judges are fine with people who are not up to speed on legal matters, eg. procedure, what they hugely dislike is people wasting the courts time, so if someone's claim or defence rests on "I want money because I don't like it", or "I don't want to pay because I don't like it", then they look upon that very dimly, they are fine with people who do not use the correct legal terms etc. 

Have a good understand of the facts, dress presentably, be polite, make sure you know on what legal basis you are defending or making your claim, have copies of your evidence, ready to show the judge if needed and above all keep emotion out of it, the judge will make their decision based on law and fact, not on emotion and feelings.