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Hastings Direct Car Insurance
1952Sheila
Posts: 1 Newbie
I have been trying for a week to buy car insurance on line with Hastings Direct Car Insurance. I obtained a quote via TopCashback when I tried to pay it was declined in total about 10 times over the week. I assumed my bank was creating this but having spent over 5 hours on numerous calls to my bank found out they were not at fault. Spoke with Hastings Direct who were happy for me to make the payment on line and was told they knew there was a problem with on line payments. I checked that I would still receive my £50 cash back through TopCashback and was told no as I made a call to their call centre, but they would not charge me the admin fee!! Needless to say I did not proceed with the purchase and am now looking around again. This has been an exhausting process and all the time Hastings Direct knew full well what was happening. What on happened to honesty and integrity?
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Comments
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It is more likely that the person you spoke to initially didn't have a clue about topcashback. They may have thought it was like a voucher you sent in or something like that. There is no reason for a member of staff at the call centre to know the workings of a third party. At least not the way they train staff nowadays.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
they have started to train them now have they?dunstonh said:It is more likely that the person you spoke to initially didn't have a clue about topcashback. They may have thought it was like a voucher you sent in or something like that. There is no reason for a member of staff at the call centre to know the workings of a third party. At least not the way they train staff nowadays.
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Absolutely. How to wear the headset. Where the toilet is....sonofmerton said:
they have started to train them now have they?dunstonh said:It is more likely that the person you spoke to initially didn't have a clue about topcashback. They may have thought it was like a voucher you sent in or something like that. There is no reason for a member of staff at the call centre to know the workings of a third party. At least not the way they train staff nowadays.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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