Hastings Direct Car Insurance

1952Sheila

I have been trying for a week to buy car insurance on line with Hastings Direct Car Insurance. I obtained a quote via TopCashback when I tried to pay it was declined in total about 10 times over the week. I assumed my bank was creating this but having spent over 5 hours on numerous calls to my bank found out they were not at fault. Spoke with Hastings Direct who were happy for me to make the payment on line and was told they knew there was a problem with on line payments. I checked that I would still receive my £50 cash back through TopCashback and was told no as I made a call to their call centre, but they would not charge me the admin fee!! Needless to say I did not proceed with the purchase and am now looking around again. This has been an exhausting process and all the time Hastings Direct knew full well what was happening. What on happened to honesty and integrity?

dunstonh

It is more likely that the person you spoke to initially didn't have a clue about topcashback.  They may have thought it was like a voucher you sent in or something like that.   There is no reason for a member of staff at the call centre to know the workings of a third party.    At least not the way they train staff nowadays.    

sonofmerton

dunstonh said:

It is more likely that the person you spoke to initially didn't have a clue about topcashback.  They may have thought it was like a voucher you sent in or something like that.   There is no reason for a member of staff at the call centre to know the workings of a third party.    At least not the way they train staff nowadays.    

they have started to train them now have they?

dunstonh

sonofmerton said:

dunstonh said:

It is more likely that the person you spoke to initially didn't have a clue about topcashback.  They may have thought it was like a voucher you sent in or something like that.   There is no reason for a member of staff at the call centre to know the workings of a third party.    At least not the way they train staff nowadays.    

they have started to train them now have they?

Absolutely.  How to wear the headset.  Where the toilet is....