Ryanair and self isolating

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Newbie
So a family member in our household has Covid . We’re having to isolate and had a flight booked for this Sunday . I bought insurance (hoping it will cover ) Trying to get through to Ryanair is driving me to despair . I need a no show letter . Anyone else in this situation and have advice please ? 🙏
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You'd be better off asking in this section:
https://forums.moneysavingexpert.com/categories/travel-chaos-help-info