We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Bulb Refunds

Options
anm72
anm72 Posts: 50 Forumite
Part of the Furniture 10 Posts Combo Breaker
Has anyone had an email from Bulb after receiving a refund from them asking you to pay the money back as they have made a mistake on the amount of the refund ?
How do they stand on that if people refuse to pay it back ?

Comments

  • Most suppliers would correct your credit/debit balance and increase your monthly direct debit to recover the overpayment so that you achieve a zero balance at the end of your contract period. The fact that you have received a refund changes nothing as far as your energy charges are concerned. The money that you pay to your supplier each month is money held on account from which charges for energy used are deducted.
  • anm72
    anm72 Posts: 50 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I forgot to mention this is to customers who have left them and gone elsewhere

  • anm72 said:
    I forgot to mention this is to customers who have left them and gone elsewhere

    They are entitled to their money back. All companies make administrative mistakes , and they have the right to go to Court to recover monies owed for a period of up to 6 years.
  • It sounds like you received a final bill after leaving Bulb and switching to another supplier. You had credit refunded and later a revised final bill was generated and sent to you demanding payment? Is that what has happened?

    If so, check the closing meter reading matches the opening meter reading for the new supplier. If it does then I’m afraid you’ll have to pay it.
  • anm72
    anm72 Posts: 50 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    what has happened is they overcharged and then refunded the overcharge but refunded too much and realised and now want the difference back 

  • MWT
    MWT Posts: 10,216 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    anm72 said:
    what has happened is they overcharged and then refunded the overcharge but refunded too much and realised and now want the difference back 

    If they are correct then you do need to pay them, if they are not correct then tell them where they are wrong...

    There really shouldn't be any uncertainty as there is only one right answer...

  • brewerdave
    brewerdave Posts: 8,712 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    anm72 said:
    what has happened is they overcharged and then refunded the overcharge but refunded too much and realised and now want the difference back 

    If the amount is small, I'd be inclined to ignore it as the chances of them pursuing are between nil and zero!
  • anm72 said:
    what has happened is they overcharged and then refunded the overcharge but refunded too much and realised and now want the difference back 

    If the amount is small, I'd be inclined to ignore it as the chances of them pursuing are between nil and zero!
    Wow - that is great advice. Surely, if the amount is small then why risk a hit on a credit report by not paying it.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.