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MSE News: Tesco Bank to close ALL existing current accounts - what it means for customers

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Comments

  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    curl_girl said:
    Annoyed that I've not received correspondence from either parties. 
    Is anyone else having problems still?
    Doesn't really matter whether anyone else is having problems - what counts is that you are experiencing problems, and it appears to be problems with both banks. File formal complaints with both of them. You don't need to tell either of them about your complaint with the other party. 
  • molerat
    molerat Posts: 35,118 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 14 August 2021 at 3:35PM
    WillPS said:
    curl_girl said:
    Was hoping for a Money Saving Expert update but nothing since 6th August.
    Can Martin Lewis help please?
    What are you expecting him/them to do? This is entirely on Tesco Bank, who seem to prefer to give out £50 notes than get some extra capacity in. Put a complaint in and keep trying.
    Giving out £50 notes is likely cheaper than getting in extra capacity.

  • WillPS
    WillPS Posts: 5,280 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    curl_girl said:
    WillPS said:
    curl_girl said:
    Was hoping for a Money Saving Expert update but nothing since 6th August.
    Can Martin Lewis help please?
    What are you expecting him/them to do? This is entirely on Tesco Bank, who seem to prefer to give out £50 notes than get some extra capacity in. Put a complaint in and keep trying.
    £50, what have I missed please?

    Complain to Tesco about their failure to honour their part on the Switch Guarantee which is associated with your account.

    They will offer you £50.
  • WillPS
    WillPS Posts: 5,280 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    molerat said:
    WillPS said:
    curl_girl said:
    Was hoping for a Money Saving Expert update but nothing since 6th August.
    Can Martin Lewis help please?
    What are you expecting him/them to do? This is entirely on Tesco Bank, who seem to prefer to give out £50 notes than get some extra capacity in. Put a complaint in and keep trying.
    Giving out £50 notes is likely cheaper than getting in extra capacity.

    Correct, it's also cheaper than having the complaint referred to the FOS.
  • eastcorkram
    eastcorkram Posts: 945 Forumite
    Part of the Furniture 500 Posts Name Dropper
    WillPS said:
    curl_girl said:
    WillPS said:
    curl_girl said:
    Was hoping for a Money Saving Expert update but nothing since 6th August.
    Can Martin Lewis help please?
    What are you expecting him/them to do? This is entirely on Tesco Bank, who seem to prefer to give out £50 notes than get some extra capacity in. Put a complaint in and keep trying.
    £50, what have I missed please?

    Complain to Tesco about their failure to honour their part on the Switch Guarantee which is associated with your account.

    They will offer you £50.
    What's the correct method to do that? If it's phone , I'll probably end up on hold for most of the day.
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    The correct method is to raise a formal complaint, which you can do by phone, post or online https://www.tescobank.com/help/complaints/
  • sheramber
    sheramber Posts: 23,264 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    I got an answer from Tesco after three rings when I phoned as soon as lines opened.
  • curl_girl
    curl_girl Posts: 4,623 Forumite
    Ninth Anniversary 1,000 Posts
    sheramber said:
    I got an answer from Tesco after three rings when I phoned as soon as lines opened.

    Can I ask how they resolved your complaint?
    curl girl with a space - even though there is no space in my cupboard!!!
  • sheramber
    sheramber Posts: 23,264 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    My query was not about the switch process. It was not being able to access my accounts. Customer service were efficient at sorting it out.
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 15 August 2021 at 8:23PM
    curl_girl said:
    sheramber said:
    I got an answer from Tesco after three rings when I phoned as soon as lines opened.

    Can I ask how they resolved your complaint?
    In a few weeks time the "crisis" will be over. 
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