MSE News: Tesco Bank to close ALL existing current accounts - what it means for customers

colsten

curl_girl said:

Annoyed that I've not received correspondence from either parties. 
Is anyone else having problems still?

Doesn't really matter whether anyone else is having problems - what counts is that you are experiencing problems, and it appears to be problems with both banks. File formal complaints with both of them. You don't need to tell either of them about your complaint with the other party. 

molerat

WillPS said:

curl_girl said:

Was hoping for a Money Saving Expert update but nothing since 6th August.
Can Martin Lewis help please?

What are you expecting him/them to do? This is entirely on Tesco Bank, who seem to prefer to give out £50 notes than get some extra capacity in. Put a complaint in and keep trying.

Giving out £50 notes is likely cheaper than getting in extra capacity.

WillPS

curl_girl said:

WillPS said:

curl_girl said:

Was hoping for a Money Saving Expert update but nothing since 6th August.
Can Martin Lewis help please?

What are you expecting him/them to do? This is entirely on Tesco Bank, who seem to prefer to give out £50 notes than get some extra capacity in. Put a complaint in and keep trying.

£50, what have I missed please?

Complain to Tesco about their failure to honour their part on the Switch Guarantee which is associated with your account.

They will offer you £50.

WillPS

molerat said:

WillPS said:

curl_girl said:

Was hoping for a Money Saving Expert update but nothing since 6th August.
Can Martin Lewis help please?

What are you expecting him/them to do? This is entirely on Tesco Bank, who seem to prefer to give out £50 notes than get some extra capacity in. Put a complaint in and keep trying.

Giving out £50 notes is likely cheaper than getting in extra capacity.

Correct, it's also cheaper than having the complaint referred to the FOS.

eastcorkram

WillPS said:

curl_girl said:

WillPS said:

curl_girl said:

Was hoping for a Money Saving Expert update but nothing since 6th August.
Can Martin Lewis help please?

What are you expecting him/them to do? This is entirely on Tesco Bank, who seem to prefer to give out £50 notes than get some extra capacity in. Put a complaint in and keep trying.

£50, what have I missed please?

Complain to Tesco about their failure to honour their part on the Switch Guarantee which is associated with your account.

They will offer you £50.

What's the correct method to do that? If it's phone , I'll probably end up on hold for most of the day.

colsten

The correct method is to raise a formal complaint, which you can do by phone, post or online https://www.tescobank.com/help/complaints/

sheramber

I got an answer from Tesco after three rings when I phoned as soon as lines opened.

curl_girl

sheramber said:

I got an answer from Tesco after three rings when I phoned as soon as lines opened.

Can I ask how they resolved your complaint?

sheramber

My query was not about the switch process. It was not being able to access my accounts. Customer service were efficient at sorting it out.

Thrugelmir

curl_girl said:

sheramber said:

I got an answer from Tesco after three rings when I phoned as soon as lines opened.

Can I ask how they resolved your complaint?

In a few weeks time the "crisis" will be over.