Octopus Smart Meter problem

MWT

Deleted_User said:

Because I cannot take readings from a dumb smart meter !

Yes, you can read the meter you have, and no they are not going to reinstall an older non-Smart meter.

With most if not all smart gas meters you really do only have to push one button to wake it up and the meter reading will be displayed...

Happy to help you further with that but we will need to know the make and model of the gas meter at least, even if you don't want to post a photo...

[Deleted User]

PennyForThem_2 said:

if you have a broadband connection why can't the SM2 meter readings be sent via that?  I have intermitant readings; I live in Cardiff but in a house with coal cement which I believe blocks mobile signals. 

My mobile is Virgin (?O2) and is very weak or absent within the house.  I understand from another poster that the SM2 uses O2 signals to receive data - hey ho - what should I do?

These very clever meters have built in remote disconnection switches. To protect the meters, GCHQ has had to develop a very sophisticated protection system to ensure, as far as possible, that smart meters cannot be hacked. Domestic wifi networks are not by commercial standards secure. 

In areas of poor reception where Telefonica (O2) is used there is the option to mesh all SMETS2 meters into a Wide Area Network. The principle is simple. If a particular meter cannot establish a one to one connection with the central hub, then data is sent across the Mesh until a meter is found that has a connection with the hub. The problem at the moment is a lack of meter saturation in certain areas.

mickyduck55

I have been unable to see my electricity data on the Octopus web portal for months.. the last reading is 19 May.

After many emails today I have received this 

Is anyone else having these issues 

"As you have a Kaifa branded meter we're currently aware that there is an issue with connectivity on these meters and this has been fed back to the manufacturers of the meter who are due to release a firmware update in the next few weeks (looking like the end of September). I do apologise this is taking some time to resolve but unfortunately until we get the firmware update from them we can't connect to the meters to get the half hourly readings needed to bill you to your tariff.

There is a good chance that the half hourly data is salvageable but we are waiting to access this from the firmware update."

[Deleted User]

mickyduck55 said:

I have been unable to see my electricity data on the Octopus web portal for months.. the last reading is 19 May.

After many emails today I have received this 

Is anyone else having these issues 

"As you have a Kaifa branded meter we're currently aware that there is an issue with connectivity on these meters and this has been fed back to the manufacturers of the meter who are due to release a firmware update in the next few weeks (looking like the end of September). I do apologise this is taking some time to resolve but unfortunately until we get the firmware update from them we can't connect to the meters to get the half hourly readings needed to bill you to your tariff.

There is a good chance that the half hourly data is salvageable but we are waiting to access this from the firmware update."

This issue has now been resolved with a Kaifa meter firmware update. Octopus is giving rollout priority to customers who have an export MPAN as SMETS2 meters only retain export data for 3 months. My Kaifa meter is now working normally and all import and export data has been pulled from the meter memory. I should add that the issue was not a lack of meter index readings but an empty XML file (ie; no 30 minute usage data)

That said, this problem is another example of how flawed our smart meter programme is proving to be. Suppliers have no levers to pull. The DCC is responsible for the network and comms hubs and individual meter manufacturers produce and test firmware updates before suppliers can send them out to meters. Six months is far too long to resolve a smart meter firmware issue.

mickyduck55

I look forward to a fix for mine.. so far the service has been restored but no historical data is available to view in my Octopus account.  I have no electrical usage data from  19 May until 19 Sept ... I have data for the last two days.

[Deleted User]

mickyduck55 said:

I look forward to a fix for mine.. so far the service has been restored but no historical data is available to view in my Octopus account.  I have no electrical usage data from  19 May until 19 Sept ... I have data for the last two days.

All data prior to the fix has to be recovered manually. Smart meters are not connected to individual suppliers: they are connected to The DCC Network. To get daily data, the supplier has to send out a message to your meter: similarly, for all missing data.

mickyduck55

I have as of today still not been billed for my electricity since May this year... now I'm being asked to submit a gas reading.. Both meters supplied and fitted by "an engineer" sent by Octopus... has everyone else been fixed or are we all still in the Cr*P

[Deleted User]

mickyduck55 said:

I look forward to a fix for mine.. so far the service has been restored but no historical data is available to view in my Octopus account.  I have no electrical usage data from  19 May until 19 Sept ... I have data for the last two days.

Octopus will carry out a manual data pull from your meters. Just email smart@octopus.energy and politely ask them to recover the missing data and issue a statement. You might be surprised.

mickyduck55

[Deleted User] said:

mickyduck55 said:

I look forward to a fix for mine.. so far the service has been restored but no historical data is available to view in my Octopus account.  I have no electrical usage data from  19 May until 19 Sept ... I have data for the last two days.

Octopus will carry out a manual data pull from your meters. Just email smart@octopus.energy and politely ask them to recover the missing data and issue a statement. You might be surprised.

Thank you I have a string of emails going back months with replies but not directly to this email.. will give it a go

dur77

Had similar issue since smart meter installed in May 2021. Electricity meter working fine, gas meter never connected. Eventually connected for about 4 months July-Oct, and has been disconnected since. No gas reading display on the meter or the IHD. Getting gas bills with estimated readings. Looking to let the property soon and want to reverse this sorry mess and just see my meter readings and submit them manually. Contacted several times with no response or resolution as yet. Can I ask for the meter to be put back to how it was? How can I give tenants move in meter read? Can I take it to the Energy Ombudsman?