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  • eddddy
    eddddy Posts: 17,984 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    davilown said:
    It may make ‘perfect sense’ but they only introduced the buyer, they didn’t negotiate the sale
    That's correct.

    Agent 1 introduced the buyer, so they are due a fee.

    So, as the Property Ombudsman says, Agent 2 should have sent the buyer back to Agent 1. 

    Agent 2 are at fault for not doing that - they broke the mandatory TPOS code of practice.

  • nnewtoarea
    nnewtoarea Posts: 83 Forumite
    10 Posts First Anniversary Name Dropper
    update - as suggested, had a chat with agent 2. They have asked me to send the letter from agent 1 and summary of the issue. I have done this. They will get in touch once they have spoken to their customer relations team.
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