PPI Tax rebate

2 Posts

A few years ago I claimed PPI through a company called Claims Guys, I was happy with the service I received. I was then informed that I could claim tax back for this and signed a form for that with a company called Brooksdale Ltd. I received a letter from HMRC on 12th May 2021 informing me that I was due a refund, and that I would soon receive a check from Brooksdale Ltd.
I called Brooksdale Ltd on 2nd July (a friday), asking where my check was, I was informed that my check was sent to my old address, I moved from that address in January 2018, HMRC have my current address. Brooksdale told me what had happened and that they would forward the issue to another department and I would get a phone call by 5th July. I heard nothing from them so I called them back on 8th July and I was told that they had spoken to the manager, while I was on hold, and that a new cheque would be sent to me within a week. I reveived nothing.
To today, 21st July, I called again, and I was told that the issue had been escelated twice and that I would receive a cheque in the future, he could give no indication of time scale. I asked that the issue be escelated again, and if I do not receive my cheque within the week, I would be contacting them again, and contacting HMRC.
My question is, where do I stand in getting my money? How do I get my money?
Thank you in advance for your help
I called Brooksdale Ltd on 2nd July (a friday), asking where my check was, I was informed that my check was sent to my old address, I moved from that address in January 2018, HMRC have my current address. Brooksdale told me what had happened and that they would forward the issue to another department and I would get a phone call by 5th July. I heard nothing from them so I called them back on 8th July and I was told that they had spoken to the manager, while I was on hold, and that a new cheque would be sent to me within a week. I reveived nothing.
To today, 21st July, I called again, and I was told that the issue had been escelated twice and that I would receive a cheque in the future, he could give no indication of time scale. I asked that the issue be escelated again, and if I do not receive my cheque within the week, I would be contacting them again, and contacting HMRC.
My question is, where do I stand in getting my money? How do I get my money?
Thank you in advance for your help
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Replies
Contact HMRC directly.
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
They have sent the refund to the company you agreed could have your tax refund.