Advice for a family renting via estate agents, who have had no drinking water for nearly two weeks.

Norman_Castle

TG_2021 said:

 any suggestions as to what to do next in terms of contacting the estate agents again, or should we WhatsApp the landlord again or should we just get a plumber and try to charge it to the estate agents??

Contact the landlord directly as requested. Its quicker and avoids misinterpretation. Explain the problem is not going away and won't get cheaper if she waits. Ask for a rent reduction for having to buy drinking water, you won't get one but its a prod.

There's a process to follow if you fund repairs then reclaim from the landlord.

saajan_12

lookstraightahead said:

unforeseen said:

If you've been told by your landlord that the water isn't suitable, here's one thing to remember. You take the landlords word for it. 

And the landlords words were "I don't think so". In other words they were not sure. That is the point at which you make your own checks. 

This is the point the landlord checks. What if the question was about the safety of the electricity?

as we both probably understand, the landlord here doesn't want to say yes as onus is then on the landlord. Tough really, as it is their responsibility to know how the house works.

a landlord can't have it both ways.

appalling behaviour by the landlord. 

No, the question was only about use of a fixture. The LL doesn't come around explaining which taps have drinking water, just like they don't come around explaining hot taps are hot, don't touch the hob when on, etc etc. 

The tenant has a duty to act in a tenant like manner, including figuring out and drinking from taps that have clean water, without claiming compo. 

Appalling claim by the tenant. 

gettingtheresometime

I wouldn't drink water out of a hot tap but I'd drink (and have done) water out of a bathroom cold tap