Philips CPAP Field Safety Notice - Told to stop using machine - right to refund?

pinkshoes

alcoholfree said:

 I didn't have any problems with previous machines 

If you've not had any problems with the previous machines then can you not go back to using one of those or if they are more than the recommended 5 years old you go back to the doctor in Spain and ask them to supply you with another one.

This is your health we are talking about, so why not just go out and buy another one whilst dealing with getting a partial refund on this one?!?!?!?

born_again

alcoholfree said:But at the moment they are sticking to the "wait up to a year without treatment" line.

That's why I said their reputation in CPAP is dead. It will not recover from this. Let's hope not too many people out of the 4 million plus users of their machines out there don't die from it.

You have another machine that your Spanish NHS supplied to you, You have not taken the advice to contact your physicians on the matter, while you wait for phillips to resolve the issue.

Perhaps they are dealing with the cases where there is a risk to life 1st.

Do you really think any manufacture could source 4 million units in less than a year. Even if they refunded everyone that is +10,000 a day for a year.

alcoholfree

born_again said:

alcoholfree said:But at the moment they are sticking to the "wait up to a year without treatment" line.

That's why I said their reputation in CPAP is dead. It will not recover from this. Let's hope not too many people out of the 4 million plus users of their machines out there don't die from it.

You have another machine that your Spanish NHS supplied to you, You have not taken the advice to contact your physicians on the matter, while you wait for phillips to resolve the issue.

Perhaps they are dealing with the cases where there is a risk to life 1st.

Do you really think any manufacture could source 4 million units in less than a year. Even if they refunded everyone that is +10,000 a day for a year.

No, I don't have the Spanish supplied one. I gave that back when I bought my own. Why would I keep a machine that 1) is crap, and 2) could be used by someone else who can't afford to close to 1000 euros for one? 

alcoholfree

pinkshoes said:

alcoholfree said:

 I didn't have any problems with previous machines 

If you've not had any problems with the previous machines then can you not go back to using one of those or if they are more than the recommended 5 years old you go back to the doctor in Spain and ask them to supply you with another one.

This is your health we are talking about, so why not just go out and buy another one whilst dealing with getting a partial refund on this one?!?!?!?

I don't have the previous machine, I gave it back. Last time I dealt with the public health system here over apnea each appointment took several weeks (even when I was first being diagnosed and had to do a home over night test, the equipment was so poor it failed 3 times. Each time it failed, I had to wait weeks again for another attempt). Given the fact Covid is rising to ridiculous levels here at the moment, and the general shortage of machines too, I don't think this is a valid option.

I will probably have to buy one, but they are close to 1000 euros and supplies are very low and prices rising because of this issue. It's not like popping to the chemist for some paracetamol.

alcoholfree

born_again said:

alcoholfree said:But at the moment they are sticking to the "wait up to a year without treatment" line.

That's why I said their reputation in CPAP is dead. It will not recover from this. Let's hope not too many people out of the 4 million plus users of their machines out there don't die from it.

You have not taken the advice to contact your physicians on the matter, while you wait for phillips to resolve the issue.

As for that bit, no I haven't. It is "advice". It is not a requirement of any sort. I've already explained I know my level of apnea. It is severe by clinical definition but at the low end of severe. I know I won't die overnight. I will "just" be very tired during the day and suffer oxygen depravation and long-term damage to my organs.

We're hitting our fifth wave of Covid over here (436 case per 100,000 today nationally and close to 1000 per 100,000 in some areas of my province).

I don't think hospitals (and it is the hospital that deals with this, not a GP), need every single Philips CPAP user making appointments in the pneumology department at this time to ask a question if they know the answer to it. Philips are saying this to cover their !!!!!! more than anything. 

unforeseen

This is the NHS take on it.

They are in a better position to assess the dangers  and consider the risk of not using is greater than continuing to use it.