Can I change my UC work coach?

huckster

Majority of appointments in most areas now face to face in your local Job Centre.

Sanctions now being applied for failure to attend mandatory appointment types.

poppy12345

TheMsTeale said:

calcotti said:

TheMsTeale said:... I doubt whether they are giving face to face appointments at the moment anyway due to covid.

JobCentres are open.

Ok, didn't know that as all my appointments are remote. Just checked online & according to the website anyway it says that they are open on shortened hours for people who can't use phones or internet, so I don't know if they are giving out a lot of appointments. Anyway, I dare say that if I did get to speak to a manager it would be a phone appointment, but we will see.

My friend has an appointment at her local JCP next week. Her daughter had an appointment at the same JCP last week. Both are perfectly capable of using the phone and internet.

NedS

It's all a bit of a lottery at the moment. Many Jobcentres have more staff than available desks (particularly whilst 2m social distancing remains in place) so work coaches are working some days in the jobcentre and some days at home, so depending on the day of your appointment will determine if it's face to face in the jobcentre or over the phone. There are also new work coaches working from virtual hubs that are all by phone as they may not be based in your locale. Generally though, rule of thumb is face to face where possible as things start to return to normal.

[Deleted User]

I had a face to face appointment 2 weeks ago and it’s back to telephone for the next one. My work coach said she is doing a mixture with people so she can see people face to face but not all of the time so that the JC doesn’t become too crowded. 

TheMsTeale

NedS said:

It's all a bit of a lottery at the moment. Many Jobcentres have more staff than available desks (particularly whilst 2m social distancing remains in place) so work coaches are working some days in the jobcentre and some days at home, so depending on the day of your appointment will determine if it's face to face in the jobcentre or over the phone. There are also new work coaches working from virtual hubs that are all by phone as they may not be based in your locale. Generally though, rule of thumb is face to face where possible as things start to return to normal.

I would say this one is working in a virtual hub from who knows where going by how they talk...

TheMsTeale

poppy12345 said:

TheMsTeale said:

calcotti said:

TheMsTeale said:... I doubt whether they are giving face to face appointments at the moment anyway due to covid.

JobCentres are open.

Ok, didn't know that as all my appointments are remote. Just checked online & according to the website anyway it says that they are open on shortened hours for people who can't use phones or internet, so I don't know if they are giving out a lot of appointments. Anyway, I dare say that if I did get to speak to a manager it would be a phone appointment, but we will see.

My friend has an appointment at her local JCP next week. Her daughter had an appointment at the same JCP last week. Both are perfectly capable of using the phone and internet.

Well maybe somebody needs to tell them to update their own website then as that is what it states on there. Maybe they could create a little job for somebody to do that?!