Wowcher / Blackfeather-Online - Faulty Table

JayJB

I recently purchased a 9 piece rattan garden set voucher for £899 via Wocher from the retailer Blackfeather-Online. After around 4 weeks the rattan table top (which has a glass top covering it) started to melt (the rattan part not the glass). Having contacted Wowcher they were no help and suggested I contact Blackfeather directly. Having done so and numerous emails back and forth they are unwilling to repair/replace or refund due to me contacting them "outside of their strict 30 day retrun policy" even though I did contact them within 30 days they are saying they didnt receive that email.

I have since contacted citizens advise who advise to keep at them, however this has gone back and forth nearly 6 weeks now and no sign of resolution, any advice from you guys would be much appriciated.

Thanks

JayJB

Aylesbury_Duck

Who is your contract with?  Did you buy it directly through Wowcher, or buy a Wowcher voucher or credit, then use that to buy the item from Blackfeather?  

JayJB

Aylesbury_Duck said:

Who is your contract with?  Did you buy it directly through Wowcher, or buy a Wowcher voucher or credit, then use that to buy the item from Blackfeather?  

I bought the Wowcher voucher then used it to buy the furniture with Blackfeather

Aylesbury_Duck

Ok.  I would write to them, saying that they should get in touch with you to resolve the matter, or you will take small claims court action.

Remember that if they do elect to refund you, it will be in Wowcher credit form.  You don't have an automatic right to a cash refund, nor do Wowcher have an obligation to refund your voucher/credit, so you will need to find something else to spend the £899 credit on before it expires.

MattMattMattUK

JayJB said:

I recently purchased a 9 piece rattan garden set voucher for £899 via Wocher from the retailer Blackfeather-Online. After around 4 weeks the rattan table top (which has a glass top covering it) started to melt (the rattan part not the glass). Having contacted Wowcher they were no help and suggested I contact Blackfeather directly. Having done so and numerous emails back and forth they are unwilling to repair/replace or refund due to me contacting them "outside of their strict 30 day retrun policy" even though I did contact them within 30 days they are saying they didnt receive that email.

I have since contacted citizens advise who advise to keep at them, however this has gone back and forth nearly 6 weeks now and no sign of resolution, any advice from you guys would be much appriciated.

Thanks

JayJB

Just to clarify, when you say "started to melt", do you mean that randomly the plastic was dripping off, in sunny weather, after something hot had been placed on it, after cleaning? 

JayJB

Aylesbury_Duck said:

Ok.  I would write to them, saying that they should get in touch with you to resolve the matter, or you will take small claims court action.

Remember that if they do elect to refund you, it will be in Wowcher credit form.  You don't have an automatic right to a cash refund, nor do Wowcher have an obligation to refund your voucher/credit, so you will need to find something else to spend the £899 credit on before it expires.

There’s been numerous emails back and forth but they don’t want to accept anything, just stating that it’s outside of their 30-day period. 

Tbh I’d be happy with a replacement table top, however if they’re unable to provide that I’d take a refund in the form of a Wowcher credit.

JayJB

MattMattMattUK said:

JayJB said:

I recently purchased a 9 piece rattan garden set voucher for £899 via Wocher from the retailer Blackfeather-Online. After around 4 weeks the rattan table top (which has a glass top covering it) started to melt (the rattan part not the glass). Having contacted Wowcher they were no help and suggested I contact Blackfeather directly. Having done so and numerous emails back and forth they are unwilling to repair/replace or refund due to me contacting them "outside of their strict 30 day retrun policy" even though I did contact them within 30 days they are saying they didnt receive that email.

I have since contacted citizens advise who advise to keep at them, however this has gone back and forth nearly 6 weeks now and no sign of resolution, any advice from you guys would be much appriciated.

Thanks

JayJB

Just to clarify, when you say "started to melt", do you mean that randomly the plastic was dripping off, in sunny weather, after something hot had been placed on it, after cleaning? 

A strip on the table top (underneath the glass top) had started to melt in the sun, nothing hot had been placed on the glass. The melted strip has since grown in the small amount of sunny days we’ve had since June 1st

JayJB

MattMattMattUK said:

JayJB said:

I recently purchased a 9 piece rattan garden set voucher for £899 via Wocher from the retailer Blackfeather-Online. After around 4 weeks the rattan table top (which has a glass top covering it) started to melt (the rattan part not the glass). Having contacted Wowcher they were no help and suggested I contact Blackfeather directly. Having done so and numerous emails back and forth they are unwilling to repair/replace or refund due to me contacting them "outside of their strict 30 day retrun policy" even though I did contact them within 30 days they are saying they didnt receive that email.

I have since contacted citizens advise who advise to keep at them, however this has gone back and forth nearly 6 weeks now and no sign of resolution, any advice from you guys would be much appriciated.

Thanks

JayJB

Just to clarify, when you say "started to melt", do you mean that randomly the plastic was dripping off, in sunny weather, after something hot had been placed on it, after cleaning? 

Here are some photos of the melted part

MattMattMattUK

That is really odd, the only other thing I can think, do you or a neighbour have a conservatory that could have focused the light onto it, that curved line could be as the sun had passed over changing the angle (south ish should be in the direction of the inside of the curve) if it was something on the table (eg a curved glass vase filled with water), but any direction if reflected off of something else. 

It reminded me of this:
https://www.bbc.co.uk/news/uk-england-london-23930675

In the absence of solvents, polyester (which is what that is made out of) melts at around 250c which can not be reached just from sun exposure, it would have to be focused by something.

Aylesbury_Duck

MattMattMattUK said:

That is really odd, the only other thing I can think, do you or a neighbour have a conservatory that could have focused the light onto it, that curved line could be as the sun had passed over changing the angle (south ish should be in the direction of the inside of the curve) if it was something on the table (eg a curved glass vase filled with water), but any direction if reflected off of something else. 

It reminded me of this:
https://www.bbc.co.uk/news/uk-england-london-23930675

In the absence of solvents, polyester (which is what that is made out of) melts at around 250c which can not be reached just from sun exposure, it would have to be focused by something.

I agree.  That's not rattan, is it.  If (OP), you're certain that nothing hot has been placed on the table (it looks suspiciously the right size and shape of a circular plate or cooking tray, for example), then it has to be the result of focussed sunlight.

The upshot is, I can't see that it's faulty.  That's been caused by (inadvertent) misuse or placement.

pinkshoes

Move the table about 10 cm along, then see if the burn mark appears the same shape 10cm further along. If it does, then it is something focusing the sunlight causing a hot spot!