Compensation from Bosch for inaccurate manual?

Manxman_in_exile

You went to all that trouble to turn off the "beep" noise at the end of the programme?

oldagetraveller1

If you provide the model number someone might be able to help in turning of the "beep". If it is possible to do so.

Ditzy_Mitzy

Manxman_in_exile said:

You went to all that trouble to turn off the "beep" noise at the end of the programme?

Apparently so.  I quite like the end of programme beep our old machine emits, it's a useful reminder to unload the washing. 

Given that the machine was fully functional and disabling the 'beep' was effectively customisation to suit the OP, it's a miracle Bosch went as far as they did.  Sending engineers out and so on when there isn't anything mechanically wrong and offering the £30 into the bargain is really going beyond what they need to do.  Grab the offer with both hands.  

Manxman_in_exile

oldagetraveller1 said:

If you provide the model number someone might be able to help in turning of the "beep". If it is possible to do so.

The OP has had it fixed - on the umpteenth call out... 

Manxman_in_exile

Ditzy_Mitzy said:

Manxman_in_exile said:

You went to all that trouble to turn off the "beep" noise at the end of the programme?

Apparently so.  I quite like the end of programme beep our old machine emits, it's a useful reminder to unload the washing. 

Given that the machine was fully functional and disabling the 'beep' was effectively customisation to suit the OP, it's a miracle Bosch went as far as they did.  Sending engineers out and so on when there isn't anything mechanically wrong and offering the £30 into the bargain is really going beyond what they need to do.  Grab the offer with both hands.  

Well quite.  I find it useful too.

(We have a Bosch and on checking the manual I'm amazed to see that it can be turned off.  I wonder if I should try following the instructions in the manual to see if they work - and if they don't try claiming from Bosch?  And if the instructions do work I can complain that I'm no longer reminded to take the washing out and it goes all horrible and musty smelling?)

[Deleted User]

Manxman_in_exile said:

You went to all that trouble to turn off the "beep" noise at the end of the programme?

Ditzy_Mitzy said:

Manxman_in_exile said:

You went to all that trouble to turn off the "beep" noise at the end of the programme?

Apparently so.  I quite like the end of programme beep our old machine emits, it's a useful reminder to unload the washing. 

Given that the machine was fully functional and disabling the 'beep' was effectively customisation to suit the OP, it's a miracle Bosch went as far as they did.  Sending engineers out and so on when there isn't anything mechanically wrong and offering the £30 into the bargain is really going beyond what they need to do.  Grab the offer with both hands.  

For the record, my old Bosch beeped once and shut up, but the new model keeps going.  Even the engineer agreed it was annoying. When the machine is in an open plan kitchen that is still doubling up as my office, it's quite understandable that I wanted to turn it off and the manual clearly states there is an option to do so, it's just that the instructions were incorrect.  The point of my post was to ask (I thought friendly people) advice on what they thought.  All I've had is a lot of rudeness on my first ever post, which I now wish I could delete, but it doesn't look as if I can, so I will just unsubscibe instead.  

[Deleted User]

oldagetraveller1 said:

If you provide the model number someone might be able to help in turning of the "beep". If it is possible to do so.

It has been sorted now.  We tried asking on various forums and looking on YouTube before we went back to the manufacturer as a last resort.  Thank you though for your nice response.  Some others are not being very kind on this thread.

jon81uk

LisaAR said:

oldagetraveller1 said:

If you provide the model number someone might be able to help in turning of the "beep". If it is possible to do so.

It has been sorted now.  We tried asking on various forums and looking on YouTube before we went back to the manufacturer as a last resort.  Thank you though for your nice response.  Some others are not being very kind on this thread.

I haven't seen many unkind responses, mainly sensible ones. If you have suffered a loss such as the cost of phone calls to resolve it then it gives you grounds to argue for compensation.

powerful_Rogue

LisaAR said:

oldagetraveller1 said:

If you provide the model number someone might be able to help in turning of the "beep". If it is possible to do so.

It has been sorted now.  We tried asking on various forums and looking on YouTube before we went back to the manufacturer as a last resort.  Thank you though for your nice response.  Some others are not being very kind on this thread.

You seem to be ignoring the first couple of posts in this thread.

How much do you think is reasonable?

How much have you incurred in losses and what are they?

JJ_Egan

How many millions can i claim for all those poor Chinese manuals and Ikea how to put it together leaflets .