Received food not ordered and not paid for... do I keep it? 5 July 2021 at 4:51PM edited 6 July 2021 at 4:37AM in Gone off! 11 replies 241 views

General_query

Hi, just had an online food delivery and there were 4 items I didn't order included (Muller Light Millionaire Shortbread Flavour Yogurt, 4 x 6 packs = total £9).

I would normally be honest and ring them up but am I entitled to keep these items? I really don't want somebody coming back to pick them up, but realise the morality issue here.

I've been messed around by this company before so am thinking it's some good karma as I'd eat the "free" food anyway.

Any advice please?

Guessing it's a bit late now as it was delivered OVER an hour ago.

Thanks.

powerful_Rogue

General_query said:

Hi, just had an online food delivery and there were 4 items I didn't order included (Muller Light Millionaire Shortbread Flavour Yogurt, 4 x 6 packs = total £9).

I would normally be honest and ring them up but am I entitled to keep these items? I really don't want somebody coming back to pick them up, but realise the morality issue here.

I've been messed around by this company before so am thinking it's some good karma as I'd eat the "free" food anyway.

Any advice please?

Guessing it's a bit late now as it was delivered OVER an hour ago.

Thanks.

Nope, not allowed to keep unless the supermarket says you can.

They have six years to claim the money from you or you return the goods.

Do the honest thing and phone up.

Misslayed

The chances are they will tell you to keep it, they have no way of knowing how you may have stored it, and chilled/frozen items are binned routinely after 30 minutes in at least one big six supermarket I have personal experience of.

General_query

Who would have thought receiving 4 packs of yoghurt would cause me such a moral dilemma?!

Well, I did the right thing and just rang them up and spoke to nice lady who checked my order details - and she said I could keep them! 

Thanks people

powerful_Rogue

General_query said:

Who would have thought receiving 4 packs of yoghurt would cause me such a moral dilemma?!

Well, I did the right thing and just rang them up and spoke to nice lady who checked my order details - and she said I could keep them! 

Thanks people

Will make them taste even better knowing you did the honest thing!

GaleSF63

Good that it was something you liked!

I received some batteries I hadn't ordered  with a supermarket delivery and I was told to keep them -  it's a pity one pack was a battery size  I don't use, so can't take advantage of the "free gift". They will go to the charity shop sometime soon. 

Rosalynda

I had a few items that i hadn't asked for and so rang Tesco straight away and was told to use them if i would like to, which i did and was very pleased to have a nice treat that i wouldn't normally buy. It was nice to use them without feeling guilty.

GSDMum

On a Tesco delivery I had an extra crate of food which I didn't notice until the driver had gone (husband unpacked the crates), I phoned the helpline straight away, within half an hour the delivery driver arrived to collect the goodies. He was so relieved and grateful. Mistakes do happen. 

MalMonroe

General_query said:

Hi, just had an online food delivery and there were 4 items I didn't order included (Muller Light Millionaire Shortbread Flavour Yogurt, 4 x 6 packs = total £9).

I would normally be honest and ring them up but am I entitled to keep these items? I really don't want somebody coming back to pick them up, but realise the morality issue here.

I've been messed around by this company before so am thinking it's some good karma as I'd eat the "free" food anyway.

Any advice please?

Guessing it's a bit late now as it was delivered OVER an hour ago.

Thanks.

No it's never too late but in my experience - we have an online delivery every week - when we receive something we haven't ordered we now don't bother phoning because they ALWAYS say 'thank you for phoning, just keep it'. We get ours from Sainsbury's. Once they delivered two books of stamps costing over £20 and once a large container of chicken. We don't eat meat so I gave it to my neighbour - nobody's going to come back to collect things that have been delivered wrongly - it'd cost them far more to do that than to just let you keep the stuff. 

I used to worry about the people who may have ordered the items I received in error but when I've rung before the people I've spoken to have said that they'd just refund people when they phoned complaining. So it all works out in the end.

It's great that you have a conscience and at least you will eat the things.  

MalMonroe

**Unless it was a whole crate!! Like GSDMum received. That is obviously a major error.

briskbeats

A friend had a similar situation to GSDMum. They got an extra crate. Turns out it was for a customer living with the same house number and similar named street. She lives in Leeds and many areas of Leeds have several streets with the same name but ending in Crescent, Close, Green, Grove, Gardens etc.

This confusion happens many times with other things too.