Received food not ordered and not paid for... do I keep it?

edited 6 July at 4:37AM in Gone Off!
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General_queryGeneral_query Forumite
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edited 6 July at 4:37AM in Gone Off!
Hi, just had an online food delivery and there were 4 items I didn't order included (Muller Light Millionaire Shortbread Flavour Yogurt, 4 x 6 packs = total £9).

I would normally be honest and ring them up but am I entitled to keep these items? I really don't want somebody coming back to pick them up, but realise the morality issue here.

I've been messed around by this company before so am thinking it's some good karma as I'd eat the "free" food anyway.

Any advice please?

Guessing it's a bit late now as it was delivered OVER an hour ago.

Thanks.
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  • powerful_Roguepowerful_Rogue Forumite
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    Hi, just had an online food delivery and there were 4 items I didn't order included (Muller Light Millionaire Shortbread Flavour Yogurt, 4 x 6 packs = total £9).

    I would normally be honest and ring them up but am I entitled to keep these items? I really don't want somebody coming back to pick them up, but realise the morality issue here.

    I've been messed around by this company before so am thinking it's some good karma as I'd eat the "free" food anyway.

    Any advice please?

    Guessing it's a bit late now as it was delivered OVER an hour ago.

    Thanks.

    Nope, not allowed to keep unless the supermarket says you can.
    They have six years to claim the money from you or you return the goods.
    Do the honest thing and phone up.
  • MisslayedMisslayed Forumite, Board Guide
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    The chances are they will tell you to keep it, they have no way of knowing how you may have stored it, and chilled/frozen items are binned routinely after 30 minutes in at least one big six supermarket I have personal experience of.
    Hi. Martin has asked me to tell you I'm a Board Guide on the Competitions, Site Feedback and Campaigns boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to [email protected] (it's not part of my role to deal with abuse). Any views are mine and not the official line of MoneySavingExpert.com.
  • edited 5 July at 5:10PM
    General_queryGeneral_query Forumite
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    edited 5 July at 5:10PM
    Who would have thought receiving 4 packs of yoghurt would cause me such a moral dilemma?!

    Well, I did the right thing and just rang them up and spoke to nice lady who checked my order details - and she said I could keep them! 

    Thanks people :)
  • powerful_Roguepowerful_Rogue Forumite
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    Who would have thought receiving 4 packs of yoghurt would cause me such a moral dilemma?!

    Well, I did the right thing and just rang them up and spoke to nice lady who checked my order details - and she said I could keep them! 

    Thanks people :)

    Will make them taste even better knowing you did the honest thing!
  • GaleSF63GaleSF63 Forumite
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    Good that it was something you liked!

    I received some batteries I hadn't ordered  with a supermarket delivery and I was told to keep them -  it's a pity one pack was a battery size  I don't use, so can't take advantage of the "free gift". They will go to the charity shop sometime soon. 
  • RosalyndaRosalynda Forumite
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    I had a few items that i hadn't asked for and so rang Tesco straight away and was told to use them if i would like to, which i did and was very pleased to have a nice treat that i wouldn't normally buy. It was nice to use them without feeling guilty.
  • edited 7 July at 7:46PM
    GSDMumGSDMum Forumite
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    edited 7 July at 7:46PM
    On a Tesco delivery I had an extra crate of food which I didn't notice until the driver had gone (husband unpacked the crates), I phoned the helpline straight away, within half an hour the delivery driver arrived to collect the goodies. He was so relieved and grateful. Mistakes do happen. 
    So I've got this target of spending just £75 per week (£300 per month, £3,600 a year) on food shopping -
    Jan - £599.86; Feb - £464.69; March - £731.58; * April - £231.37; May - £366.91; June - £306.34

    July - £254.09 + £36.89 = £290.98 (£9.02 for the rest of July)

    * Started £300 pw challenge
  • edited 7 July at 7:40PM
    MalMonroeMalMonroe Forumite
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    edited 7 July at 7:40PM
    Hi, just had an online food delivery and there were 4 items I didn't order included (Muller Light Millionaire Shortbread Flavour Yogurt, 4 x 6 packs = total £9).

    I would normally be honest and ring them up but am I entitled to keep these items? I really don't want somebody coming back to pick them up, but realise the morality issue here.

    I've been messed around by this company before so am thinking it's some good karma as I'd eat the "free" food anyway.

    Any advice please?

    Guessing it's a bit late now as it was delivered OVER an hour ago.

    Thanks.
    No it's never too late but in my experience - we have an online delivery every week - when we receive something we haven't ordered we now don't bother phoning because they ALWAYS say 'thank you for phoning, just keep it'. We get ours from Sainsbury's. Once they delivered two books of stamps costing over £20 and once a large container of chicken. We don't eat meat so I gave it to my neighbour - nobody's going to come back to collect things that have been delivered wrongly - it'd cost them far more to do that than to just let you keep the stuff. 

    I used to worry about the people who may have ordered the items I received in error but when I've rung before the people I've spoken to have said that they'd just refund people when they phoned complaining. So it all works out in the end.

    It's great that you have a conscience and at least you will eat the things.  
    My opinions are strictly my own. The forum advises everyone to double-check all information given by any forumite to ensure accuracy. Once commented, I rarely return to a thread, as per this "the moving finger writes and, having writ, moves on" (origin Omar Khayyam). I aspire to the (corny but true) saying - in a world where you can be anything, please be kind.
  • MalMonroeMalMonroe Forumite
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    **Unless it was a whole crate!! Like GSDMum received. That is obviously a major error.
    My opinions are strictly my own. The forum advises everyone to double-check all information given by any forumite to ensure accuracy. Once commented, I rarely return to a thread, as per this "the moving finger writes and, having writ, moves on" (origin Omar Khayyam). I aspire to the (corny but true) saying - in a world where you can be anything, please be kind.
  • briskbeatsbriskbeats Forumite
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    A friend had a similar situation to GSDMum. They got an extra crate. Turns out it was for a customer living with the same house number and similar named street. She lives in Leeds and many areas of Leeds have several streets with the same name but ending in Crescent, Close, Green, Grove, Gardens etc.

    This confusion happens many times with other things too.
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