new contract right to terminate for lack of service

ann_droid

  Prego.  

drenai

update.
Many thanks for the  assistance. Equipment returned to sky as was instructed, As soon as mentioned  (MGALS) the tone from them changed and when I mentioned escalating to an independent review sky like magic wrote of all of their claims and billing, acknowledged receipt of  equipment and sent me a final bill of zero.
They even wrote off the final phone bill of 2 weeks while the new provider took over phone line!
many thanks to all that offered their input on this topic.

ann_droid

Now that is a RESULT.

drenai

ann_droid said:

Now that is a RESULT.

I genuinely appreciated your input, I'm not the best explaining myself and tend to  jumble and over complicate with less needed info(part habit part T.I.A. residual impact) A year of grief from a poor service resulted in mounting anger and stress. One phone call with the mention of the MGALS and request to escalate to an independent review resulted in a back track from sky not only of the 30 day penalty Jul-Aug but a waive of June to Jul full bill where I had agreed to pay for  phone line & modem that  new provider failed to take over when new install was done.

 Virgin media (new set up) have taken time to rectify their missed appointments and error not taking over the phone when requested with a healthy credit to my TV package and also followed up with a rep visit to add a personal touch and check up.
I realise both companies don't cover themselves in glory when it comes to customer service and some would say  that Sky >to>Virgin is a bit like out of the pan & into the fire but my choice was somewhat limit.

Maybe I got lucky with Virgin's follow up but  while still early days I've had no further issues with  BB speeds and overall  services,
thus, I can say i'm a happy Virgin media customer and do not think I would have got  a resolution from sky without the input here.

I realise I'm repeating myself but an internet service that is stable and reliable is for myself and many others a lifeline when near housebound or getting out involves fine planning and often days of pain from "being out".
  Pain levels & constant exhaustion control much of my life and simple tasks are easy taken for granted until restricted or removed. In the past I would have been ashamed to say a PC & phone control my life, today BBand gives me a door back to what was an active life and a way to continue being involved in social circles and activities( long distance so to speak) that have become physically limited but now  in reach. Less addicted to TV than somewhat supported by what broadband stability can provide.

Little things it seems can change big things thus I hope one day that maybe I can help someone else as a pay it forwards.
so much stress removed is a huge life changer for myself.
thank you 
f