Sold a PC via Amazon and third party wasn't an authorised to sell or build so no warranty

poost

We purchased a PC via Amazon from a 3rd party TECBUYER the PC a Fierce PC it stopped working at the weekend. I contacted TECBUYER via WhatsApp on Saturday and they said to contact the manufacturer Fierce PC which I did. 
They emailed back to say that TECBUYer essentially was selling them fraudulently on Amazon and they had sent Cease and desist to Amazon and Tecbuyer and the listings were removed. Meaning that the warranty was invalid and to contact Amazon.
Amazon have been terrible in general. Contacted them on Monday they said we needed to contact Tecbuyer again and give them 48hours to answer. Ive been given the run around by Amazon and Im sick of the chat disconnecting, Im constantly having to re explain and to be told different things.

Does anyone have any idea what my rights are and how I get hold of anyone in their legal department. I bought in good faith and now TECBUYER won't reply 

MattMattMattUK

poost said:

We purchased a PC via Amazon from a 3rd party TECBUYER the PC a Fierce PC it stopped working at the weekend. I contacted TECBUYER via WhatsApp on Saturday and they said to contact the manufacturer Fierce PC which I did. 
They emailed back to say that TECBUYer essentially was selling them fraudulently on Amazon and they had sent Cease and desist to Amazon and Tecbuyer and the listings were removed. Meaning that the warranty was invalid and to contact Amazon.
Amazon have been terrible in general. Contacted them on Monday they said we needed to contact Tecbuyer again and give them 48hours to answer. Ive been given the run around by Amazon and Im sick of the chat disconnecting, Im constantly having to re explain and to be told different things.

Does anyone have any idea what my rights are and how I get hold of anyone in their legal department. I bought in good faith and now TECBUYER won't reply 

Your consumer rights are with the party you purchased the PC from, which is TecBuyer.

You should follow the Amazon A to Z complaints procedures because provided you follow the correct procedure (rather than just shout at the call centre staff) then Amazon are usually fair in resolving customer complaints from third party sellers,.

TecBuyer are still selling products on Amazon's website, they have not been removed.
https://www.amazon.co.uk/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&marketplaceID=A1F83G8C2ARO7P&orderID=&protocol=current&seller=A3DRJEY8ATIK6G&sshmPath=

Their company details:
https://find-and-update.company-information.service.gov.uk/company/11495499

sheramber

Does the listings being removed  not apply to selling Fierce PC products .

Sandtree

poost said:

They emailed back to say that TECBUYer essentially was selling them fraudulently on Amazon and they had sent Cease and desist to Amazon and Tecbuyer and the listings were removed. Meaning that the warranty was invalid and to contact Amazon.

Did they say what was "fraudulent" about them? Doesn't sound like they are counterfeit products and so probably what they really mean is that the vender is not an authorised retailer. This obviously doesn't make it "fraudulent" and normally the one in the wrong isnt the vendor you bought from but the wholesaler giving them the stock.

Have you actually read the warranty to see if it states that it must be from an authorised seller? Or they reserve full discretion? 

Ultimately your quickest route is likely to be via the Amazon A-Z process.

JJ_Egan

OP warranty is not your Consumer Rights against the vendor .

poost

TECBUYER have not been removed but they have had to remove selling any of the FIERCE PC products as they have fraudulently being selling them. So therefore selling fraudulent warranties that don't exist. 

poost

Sandtree said:

poost said:

They emailed back to say that TECBUYer essentially was selling them fraudulently on Amazon and they had sent Cease and desist to Amazon and Tecbuyer and the listings were removed. Meaning that the warranty was invalid and to contact Amazon.

Did they say what was "fraudulent" about them? Doesn't sound like they are counterfeit products and so probably what they really mean is that the vender is not an authorised retailer. This obviously doesn't make it "fraudulent" and normally the one in the wrong isnt the vendor you bought from but the wholesaler giving them the stock.

Have you actually read the warranty to see if it states that it must be from an authorised seller? Or they reserve full discretion? 

Ultimately your quickest route is likely to be via the Amazon A-Z process.

Yes indeed but they have sold the PC which they built with a warranty that is invalid because of the fact they are not a reseller and have missed the product as a genuine Fierce PC reseller.

JJ_Egan

Seller does not have to provide a warranty .

Warranty is not your Consumer Rights .

poost

JJ_Egan said:

Seller does not have to provide a warranty .

Warranty is not your Consumer Rights .

surely if its adverted with a three year warranty then that is part of the contract as a consumer and seller is made therefore it is part there of the offer. 

the_lunatic_is_in_my_head

poost said:

TECBUYER have not been removed but they have had to remove selling any of the FIERCE PC products as they have fraudulently being selling them. So therefore selling fraudulent warranties that don't exist. 

A company not wanting their product in a certain marketplace doesn’t mean they can necessarily prevent it.

Amazon will simply act on any infringement claim to protect themselves.

A brand owner using infringement claims simply to control supply is anti-competitive. 

All that said the issue between the retailer and manufacturer most probably doesn’t pertain to you as a consumer. 

Was the unit sold with a warranty and what does the warranty say about it being valid or not depending upon where purchased from?

Manxman_in_exile

TecBuyer are still advertising Fierce gaming PCs on Amazon.

OP - the warranty issue is a bit irrelevant really.  Your real remedy is against TecBuyer as the retailer.  Because you bought it from a third party on Amazon you need to follow Amazon's A to Z complaints route as explained in the first reply above.  Have you made it perfectly clear to Amazon that that is what you are doing?  

(You may need to explain to Amazon that TecBuyer are not interested in helping and referred you to the manufacturer's warranty.  Tell Amazon that Fierce say the warranty is invalid because TecBuyer is not an authorised retailer of their products).