Need Advice

ukman2012

In May 2015 had a DRO which included a debt for rbs amongst others, in may of this year 2021, was the 6 year mark and thought that all these would fall off my credit file, in some instance it did, on equifax and transunion, but for some reason notice that my score did not move to where i thought it should be on experian, so i joined and paid the £14.99 to find out more, only two find that there are two accounts from rbs on my account as defaulted, one account that i never used and had zero balance and the other which had £272 which was part of my DRO and showing on experian as defaulted.

So i contacted experian to have it removed, only to be told to send in the information, i emailed the DRO, then i got another reply that both account went into default in 2017, I went how can one account with £0 go into default and how can the other amount is the same amount I did on my DRO which was done in 2015 being recorded as 2017 on your system.

To which experian tells me they will have to contact the company.  So i ask I've waited my 6 years patiently being that the account should never have been defaulted in first place as the £272 was interest for having that account accumulated when i had ask them to shut it which they didn't, and now you experian is telling me that they won't do nothing until rbs gets back to them and there is no timeframe.

Am I just to wait and not knowing how long this process could take meanwhile still having this negative mark on my file?

Any advice would be appreciated.

sourcrates

Hi,

The CRA`s only make available the information given to them, if anything is incorrect, you must always contact the company that is processing your information.

You may want to follow the guide on this website -

How to improve your credit rating after a DRO · Debt Camel

Its pretty much standard practice to perform a credit file clear up, after any kind of insolvency, as not all creditors are sure of how your file should be marked.

Follow the advice given, and it should work itself out.

Also your credit report is available for free, as a statutory report, don`t go paying for the privilege.

cymruchris

And in addition - the score won't magically jump when something comes off your report - it might even go down as it's a 'change of circumstances' - so even when you challenge this and sort everything out - your score isn't going to jump to 999 - and also remember that the only person that sees the score is you. As you continue to manage your credit file successfully you may find it creeps up over time as a general indicator - but each time something changes it'll likely drop again. Don't pay much attention to it - focus on ensuring the history is right, and that you continue to improve your credit file through good financial management